Operations Manager - Asset Management Group (fee Unit)

Operations Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Operations Manager, within PNC's AMG Operations Fees organization, you will be based in Cleveland, OH. The position is primarily based in a PNC location. Responsibilities require time in the office. Some responsibilities may be performed remotely, at the manager's discretion. The Fee Unit Operations Manager plays a critical role within the Asset Management Group (AMG), overseeing the accurate calculation and processing of fees for services provided to both Institutional and Private Bank clients. These fees represent a significant portion of AMG's annual revenue. The manager will lead a team responsible for fee setup, maintenance, validation, and exception handling across multiple systems, ensuring operational excellence and compliance with internal standards. Core Hours for this role are Monday - Friday, 7:00 am EST – 3:30 pm EST. This role has several required in-office days per month, so you must be within commuting distance of Cleveland, OH.

Team Leadership & Development: You play a pivotal role in the development and engagement of your direct reports, recognizing that their growth is essential to team success. This includes coaching, onboarding, conducting performance reviews, and fostering a culture of accountability and continuous improvement. Project Management for Process Improvements: You lead initiatives aimed at improving operational efficiency, including end-to-end testing coordination, system upgrades, and workflow enhancements. Your role demands structured project management to track progress, resolve issues, and implement sustainable changes. Risk and Compliance: You participate in risk reviews and certifications, ensuring that entitlements and access controls are properly vetted. Your attention to detail helps safeguard operational integrity and compliance with internal standards. Account Setup & Fee Configuration: Oversee the setup of new accounts including coding fee schedules, cycles, effective dates, rates, and ranges. Ensure accounts are properly configured for market value, income, and transaction-based fee calculations. Fee Calculation & Processing: Supervise the calculation and maintenance of fees using Microsoft Excel and fee System, Revport. Ensure accurate posting of fees and documentation in Microsoft OneNote. Team Leadership & Quality Control: Lead daily huddles, coach team members, and implement performance improvement plans. Enforce 4-eye reviews and cross-verification of fee calculations to maintain quality standards. Stakeholder Engagement: Serve as the primary point of contact for fee-related inquiries from internal stakeholders via email and phone. Collaborate with project teams on fee governance and system enhancements.

Preferred Qualifications:

• Prior experience in Asset Management or Financial Services Operations
• Strong proficiency in Microsoft Excel; familiarity with all Microsoft Products
• Proven leadership experience in managing operational teams
• Excellent communication and stakeholder management skills
• Detail-oriented with a strong commitment to accuracy and compliance

We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of AMG Operations.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.