Mid Office Services Analyst Sr

Mid Office Services Analyst Sr

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Mid Office Services Analyst Sr within PNC's Private Bank Middle Office organization, you will be based in Pittsburgh, PA. Mid Office Service Analyst Sr will be working on various tasks throughout the day, working with money movement, helping with wires, and other tasks. They will be the "money mover" for Private Bank and Risk Managers. They will also be responsible for updating and adjusting information as needed. Attention to detail is critical, as well as being a self-starter and an independent learner. Communication verbal and written is essential, must be able to interact with clients—OVER THE PHONE. Must be adaptable to new situations, there will be some cross training.

Ideal Candidate Will Have:

• Technical Proficiency: Familiar with basic computer operations, including proficiency in Excel, Microsoft Outlook, and OneNote.
• Attention to Detail and Critical Thinking: Demonstrate a strong attention to detail, consistently applying critical thinking to work while effectively managing time to meet deadlines.
• Client Communication: Experience and ability to be comfortable speaking with clients over the phone. Able to de-escalate client concerns during disclosure phone calls, helping to maintain positive client relations.
• Adaptability: Flexible and adaptable to changes in processes, procedures, and policies, adjusting quickly to new situations as needed.
• Independent Learning: Possess the ability to work independently and as a self-motivated learner, continuously seeking opportunities to enhance skills and knowledge.
• Communication Skills: Demonstrate proficiency in both verbal and written communication when interacting with internal and external service partners, as well as management. Effectively convey information and ideas in a clear, professional manner, ensuring that all communications are understood by the intended audience. Maintain professionalism and clarity in all forms of correspondence, adapting communication style as appropriate to diverse audiences and contexts.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Under limited guidance, completes a variety of moderately complex client transactions, reviews documentation for completeness and accuracy, and interprets information for correct coding and adherence to established policies and procedures.

Handles various requests from clients or market partners, performing actions to successfully complete the requests. Provides special focus on complex accounts and relationships.

Ensures activities are completed in compliance with line of business standards as well as internal policies and procedures.

Serves as an additional resource in providing direction and leadership to other members of the team.

May contact clients to obtain required information, respond to questions and resolve problems. May coordinate with internal partners to resolve inquiries and issues.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Corporate Accounting, Credit Risk Analysis, Decision Making, Financial Management, Financial Operations, Results-Oriented, Revenue Recognition

Competencies

Accuracy and Attention to Detail, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Problem Solving

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Associates

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.