Technical Support And Operations Intern

Support & Operations Intern

Plus One Robotics is a fast-growing robotics and automation company based in San Antonio, TX. We develop and support computer-vision systems, industrial PCs, and robotic workcells used by leading logistics companies.

The Support & Operations Intern provides cross-functional assistance to both the Customer Support and Operations Engineering teams. This role supports day-to-day customer-facing tasks (including responding to phone calls, maintaining accurate support documentation, and managing Salesforce data) while also assisting Operations with IPC provisioning, ERP data entry, light assembly support, inventory reconciliation, and documentation upkeep.

This position is ideal for a student interested in robotics, operations, systems engineering, customer support, or technical administration. The intern will gain hands-on exposure to real production hardware, ERP workflows, and direct customer-support interactions.

This role reports directly to the Operations Systems Engineer and receives functional direction from the Customer Support Group Lead for support-related tasks.

Essential Functions

1. Answer and triage incoming customer calls, support-line inquiries, and assist with routing and case creation.
2. Maintain and update support documentation, including reconciling Salesforce cases with Helpjuice articles and organizing SharePoint folders and files.
3. Perform data entry and quality checks in Salesforce and ERPNext, ensuring client, asset, item, and serial-number records are accurate and up to date.
4. Assist with internal hardware workflows, including basic IPC manufacturing support and gripper assembly tasks, including verifying component lists against BOMs and recording traceability data, and using basic hand tools for light assembly.
5. Prepare and maintain reports and routine data outputs in Excel/Sheets for internal and external stakeholders.
6. Support shipping, receiving, and configuration processes, including packaging, labeling, document preparation, and checklist-based software validation.
7. Contribute to project-based and cross-departmental tasks, such as package-set audits, demo setup/tear-down, data labeling, and SOP documentation updates.
8. Assist with simple scripting or automation tasks (primarily in Python) for data processing, ERPNext utilities, or documentation workflows under direct supervision. This may include basic Linux/Ubuntu tasks such as log scraping, reviewing system status, or running diagnostics.

Required Skills and Experience

1. Currently enrolled in a college or university program (engineering, operations, computer science, or related field preferred).
2. Strong interest in technical support, operations engineering, or robotics-related workflows.
3. Excellent written and verbal communication skills, with professionalism and comfort answering customer calls.
4. Proficient with Microsoft Office Suite, SharePoint, and general computer skills; familiarity with Salesforce, ERP systems, or documentation tools is a plus. Linux/Ubuntu experience is a plus, including basic command-line navigation or log review. Basic scripting experience (preferably Python) is a plus for assisting with simple automation tasks or ERPNext tooling under supervision.
5. Strong organizational, analytical, and problem-solving abilities, with attention to detail in data entry and documentation.
6. Eagerness to learn and take initiative in a fast-paced environment, including collaboration with multiple teams across Support, Operations, and Engineering.

Work Environment

This job operates in a mixed office/warehouse environment. While performing the duties of this job, the intern will be exposed to moving mechanical parts, vibration, and occasional fumes or airborne particles. The noise level in the work environment and robotic test cells are often loud enough to require hearing protection. This job also occasionally operates in a professional office environment, routinely using standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an intern to successfully perform the essential functions of this job.

While performing the duties of this job, the intern is frequently required to stand, walk, talk, hear, sit, climb, balance, stoop, kneel, crouch, crawl, use hands to finger, handle or feel, reach with hands and arms, and lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

PPE such as safety glasses or hearing protection may be required in designated areas.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work

Part-time, 10-30 hours/week between M-F, 9:00am-6:00pm. We can be flexible with schedules for the right candidate.