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Associate Director, Product Operations - Remote Eligible
Lead the Messaging Business Unit's product operations to ensure business success and profitability.
BangaloreRemote
Senior
1 month ago
Plivo
Plivo enables businesses to add SMS, Voice capability into their apps.
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✨ About The Role
- The Associate Director will lead the Messaging Business Unit's Product Operations, focusing on profitability and quality.
- Governance excellence in messaging will be overseen, including KYC, fraud detection, and compliance.
- The role involves implementing smart solutions using no-code tools and generative AI to streamline operations.
- Collaboration with key stakeholders is essential to address customer needs and market demands.
- The candidate will manage and mentor a diverse team of 10-12 analysts and operations associates.
âš¡ Requirements
- The ideal candidate will have over 8 years of experience in operations, strategy, and analytics.
- Proven leadership skills are essential, with a track record of managing high-performing teams.
- Hands-on experience with APIs, scripting, and no-code/low-code tools is required.
- Strong analytical skills and business acumen are necessary for success in this role.
- Excellent communication and problem-solving abilities are crucial for collaboration across functions.
About Plivo
Plivo enables businesses to add SMS, Voice capability into their apps.