Director Of Engineering & Technology - Aftermarket Services Transformation

Be You - Our People Create Our Best Plexus

Ingrained in our culture of inclusion is the philosophy that each individual offers diverse perspectives, backgrounds, and experiences that create great outcomes when we are united as a team.

We embrace the differences of all our colleagues, celebrate diversity, and welcome applications from underrepresented groups and candidates, regardless of their background. We are proud to be registered as the Disability Confident committed employer, and we recruit purely on the basis of skills and experience.

The Role: Own the Future of Service Engineering

We are seeking a technically acute, strategic Director of Engineering & Technology to lead the global transformation of our Aftermarket Services (AMS) value stream (repair, refurbishment, lifecycle extension). This is a pivotal role where you will act as the principal investigator, driving the mandate to integrate Industry 4.0 methodologies, advanced diagnostics, and automation across our service operations worldwide.

Your mission is clear: translate cutting-edge technology into pragmatic, scalable solutions that redefine our service delivery, significantly improving cost efficiency, repair cycle time, and product quality in a service environment.

Key Technical & Strategic Accountabilities

• Define and own the 3-5 year technical strategy for the AMS segment. Prioritize and champion investments in technologies like Automated Test Equipment (ATE), Predictive Diagnostics (ML/AI), and IoT systems to maximize service performance.
• Lead the full technology lifecycle, from proof-of-concept through global scaling, for complex, multi-site technology deployments that drive operational efficiency.
• Oversee the development of advanced diagnostic tools and algorithms, ensuring repair data is converted into actionable intelligence that provides critical feedback loops to our New Product Introduction (NPI) teams.
• Architect new, highly efficient AMS process flows, actively seeking opportunities for automation using Collaborative Robotics and sophisticated vision systems to improve throughput and quality.

Requirements (Top 5 Must-Haves)

To succeed in this role, you must possess the following blend of strategic, domain, and people leadership skills:

• Proven ability to create a compelling future vision for AMS technology and operations, and successfully influence diverse executive stakeholders to secure necessary investment and operational buy-in.
• Direct, demonstrable experience (12+ years total, 5+ years dedicated) in Sustaining Engineering or Aftermarket Services operations, understanding the distinct value proposition versus traditional manufacturing.
• Expert-level understanding of how complex products are built and the ability to apply that knowledge to design robust service and diagnostic solutions.
• A strong track record of coaching, mentoring, and developing technical talent. You must have the capacity to grow and lead a team of 5-10 technical leads/engineers from an initial base of one direct report.

What You Will Bring (Qualifications & Experience)

• Minimum of 12 years of progressive experience in an Engineering or Technology leadership role.
• Bachelor's degree in Engineering, Computer Science, or a related technical field is required (Master's or MBA preferred).
• Highly desirable (nice-to-haves):
• Experience managing and leading through high ambiguity in services and manufacturing.
• Familiarity with manufacturing software (e.g., MES) integration and practical automation experience.
• Previous experience in the Electronics Manufacturing Services (EMS) sector, preferred, but not essential.

Why You Will Love It

At Plexus, we're at our best when opportunities are met with passion, open communication, and teamwork. Our employees work alongside a global team of experts who engage in projects that span a variety of industries – helping our customers in creating the products that build a better world.

At Plexus, you will find:

• A workplace centered on collaboration and integrity
• Supportive leadership teams that value work-life balance through a flexible work environment
• An inclusive environment that values diverse backgrounds, experiences, and expertise
• Flexible career paths across a variety of disciplines
• Innovative design solutions and state-of-the-art technology that improves lives
• Through our commitment to local community involvement we encourage our employees to participate in outreach activities with charities, local Schools, Universities, and Colleges and to promote careers in the STEM fields

Additionally, when you join, we want you to enjoy what you do and be rewarded for your contribution, so we have a range of attractive benefits on offer:

• Bespoke development plan
• Online learning and formal development programs
• Full-time, permanent employment contract
• Enhanced pension contributions
• 33 days of annual leave (inclusive of public holidays)
• Paid family leave
• Private medical insurance
• Group income protection insurance
• Employee Assistance Program (EAP)
• Electric Vehicle Salary Sacrifice Scheme
• Cycle to work scheme
• Volunteer time off
• Flexible Hybrid Working Available (role dependent)
• Life assurance
• Occupational health
• Vision care discounts
• Discount schemes
• Company sick pay scheme
• Onsite gym/discounted gym

Application Process

We don't look for culture fit, but culture add. We value all the perspectives our team brings to the table, and we want to hear from YOU. We encourage people from all backgrounds to apply to our positions, and will look at candidates holistically, balancing work, education, and additional experiences.