Team Lead - Direct Sales

Team Lead - Direct Sales

Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.

We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia's best lender.

Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $2.5 billion.

About the Role:

As Sales Team Leader at Plenti, you will directly supervise a team of sales agents responsible for converting loan applicants into funded customers, providing hands-on coaching, daily performance monitoring, and quality assurance to maximize application completions and loan drawdowns. Working closely with the Sales Team Manager, you'll implement proven contact strategies across phone, email, and SMS channels while ensuring strict adherence to compliance standards and delivering regular quality assurance reviews for all team members. Your frontline leadership will be critical as you identify operational efficiencies, gather customer insights, and collaborate with cross-functional teams to continuously improve the sales process that drives Plenti's personal and auto loan revenue.

Key Responsibilities:

• Lead, motivate and develop a team of sales agents to meet and exceed loan completion and drawdown targets
• Monitor conversion rates, call metrics, application quality and customer satisfaction daily/weekly
• Conduct team huddles, one-on-ones and side-by-side coaching to improve objection handling and conversion techniques
• Perform monthly quality assurance reviews, address compliance issues and recommend corrective actions
• Manage schedules and capacity to maximize coverage during peak periods
• Implement performance improvement plans and recognize high performers through feedback and incentives
• Collaborate with marketing, product, credit and funnel teams to share customer insights and optimize the application journey
• Test and refine multichannel contact strategies (phone, email, SMS) and sales scripts via A/B experiments
• Maintain up-to-date product knowledge, regulatory requirements and best-practice playbooks

About You:

• 5+ years in sales leadership, ideally within fintech, lending or financial services

• Proven ability to coach and inspire teams to achieve targets while upholding quality standards

• Strong analytical skills to interpret performance metrics and drive data-backed improvements

• Excellent communication and feedback delivery skills

• Deep understanding of sales processes, objection handling and customer journey optimization

• Familiarity with CRM systems, call-centre technology and responsible lending regulations

Why Plenti?

• Competitive salary plus performance-based incentives

• Career development and leadership training programs

• Collaborative, mission-driven culture committed to customer success

What's Life Like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It's a place where everyone can "make it happen" and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia's financial eco-system for the good.

In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.

Plenti is committed to a diverse and inclusive workforce.

We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.