Customer Support Specialist

Customer Support Specialist

The Customer Support Specialist plays a key role in delivering an exceptional customer experience by responding to inquiries via phone, chat and email with professionalism, empathy, and efficiency. As the first point of contact, this role ensures customers receive accurate information, timely assistance, and high-quality support.

Key responsibilities include:

• Serve as the first point of contact for customer inquiries, providing prompt, accurate, and professional assistance via phone, chat and email
• Display empathy, patience, and a customer-first mindset while resolving customer issues and answering queries
• Troubleshoot and resolve customer concerns effectively, escalating complex issues when necessary
• Become an expert in Plenti's products, services, and policies to provide clear and informed guidance to customers
• Work collaboratively with teammates, sharing knowledge and best practices to enhance team performance
• Assist other departments by providing customer insights and feedback that contribute to process and product improvements

About you:

• Experience in customer service, contact center, or financial services preferred
• Strong verbal and written communication skills, with the ability to explain complex information in a clear and concise manner
• Customer-focused mindset with excellent problem-solving and conflict-resolution skills
• Ability to work efficiently in a fast-paced environment while maintaining attention to detail
• Proficiency in using customer service software, CRMs, and digital communication tools

What's life like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It's a place where everyone can "make it happen" and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia's financial eco-system for the good.

In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.

Plenti is committed to a diverse and inclusive workforce. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.