IT Tech Support Lead [019994]

IT Tech Support Lead

Playtech Lima is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value added solutions to the industry's leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. Playtech Lima represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market.

Job Description

Key Responsibilities

• Lead and supervise the IT team, ensuring smooth day-to-day operations and effective task coordination.
• Create monthly work schedules and maintain accurate daily attendance records for team members.
• Motivate and manage the team to meet performance goals and continuously improve service quality.
• Host regular team meetings and one-on-one sessions to review performance, share company updates, and align on future goals.
• Foster a positive and collaborative work environment built on trust, reliability, and open communication.
• Support onboarding and training efforts, identifying development needs for both new and existing employees.
• Prepare reports in line with company management guidelines and expectations.
• Ensure compliance with internal policies and procedures, keeping the team informed and aligned.
• Develop and update operational procedures and manuals based on evolving needs.
• Collaborate with other Playtech units on product launches, bug fixes, customer integrations, and more.
• Monitor and troubleshoot production-related services and hardware, escalating issues to specialists when necessary.

Qualifications

Requirements

• Education: Completed higher education in Information Technology or a related field.
• Technical Knowledge: Skilled in installing and troubleshooting software related to Windows OS and Microsoft Office.
• Experience: Minimum of 2 years of hands-on experience in the IT field.
• Leadership Background: Proven experience in team management, with a solid grasp of mentoring and leadership principles.
• Language Skills: Advanced English proficiency—spoken, written, and reading.
• Collaboration & Networking: Strong interpersonal skills, ability to handle conflict constructively, and work effectively with people from diverse backgrounds and perspectives.
• Communication Skills: Able to clearly and confidently explain work-related matters, company policies, and procedures.
• Team Coordination: Capable of organizing, guiding, and managing teams efficiently.
• Problem-Solving: Quick thinker with the ability to identify root causes and implement effective solutions under pressure.
• Stress Management: High resilience in fast-paced or high-pressure environments.
• Self-Learning & Independence: Fast learner with the ability to work autonomously.
• Project Management: Strong multitasking, decision-making, and project coordination skills.
• Organization & Planning: Excellent organizational habits and strategic planning abilities.
• Attention to Detail: High level of accuracy and precision in all tasks.
• Professionalism: Diplomatic, discreet, and trustworthy in handling sensitive matters.