Support Intern

Support Intern

PlayOn is looking for a highly motivated and detail-oriented Support Intern to join our fast-growing School Support team in a parttime, temporary capacity during the fall season. This internship is designed for current students or recent graduates who are passionate about customer experience, live events, and sports technology.

As a Support Intern, you'll gain hands-on experience working alongside our customer support professionals, learning the tools and techniques needed to deliver exceptional service to our partner schools and fans. You'll contribute to solving real customer problems, maintaining high service standards, and supporting our mission to elevate high school sports across the country.

The Experience You'll Gain

• Real-world experience in a fast-paced, customer-focused tech company
• Exposure to cross-functional teams including product, operations, and engineering
• Strong mentorship from seasoned professionals in customer support and technology
• Opportunity to contribute meaningful work and make a difference for partner schools and sports fans

In this role, you can expect to

• Assist with inbound customer inquiries via email, chat, or phone under supervision
• Troubleshoot common support issues and escalate technical problems as needed
• Collaborate with team members to document and improve support processes
• Draft and update internal knowledge base articles and help content
• Track and organize customer feedback to help inform future improvements
• Participate in team meetings, training, and professional development opportunities

To thrive in this role, you have

• Currently pursuing or recently completed a degree in communications, business, sports management, or a related field
• Strong communication skills—both written and verbal
• Curious, dependable, and eager to learn new tools and workflows
• Comfortable multitasking and problem-solving in a fast-paced environment
• Availability to work some evenings and/or weekends (especially during peak seasons)
• A passion for sports, education, or live event production is a plus

Company Overview

PlayOn is a dynamic growth-stage company dedicated to championing the spirit of play in the high school space. Backed by KKR, our family of brands—including GoFan, NFHS Network, and MaxPreps—empowers schools with innovative solutions and exceptional service. Our fan engagement platform is the only one that offers event ticketing, streaming, fundraising, concessions, merchandise sales, and website management in one place. We save administrators time so they can focus on what truly matters: supporting the students, staff, and fans who bring their programs to life.

Trusted by thousands of schools across the country, we're here to help create more instant replays, hold-your-breath moments, last-minute comebacks, and games you want to watch over and over again. When being there means everything, we make sure you never miss a moment.

Why you'll love working at PlayOn

Product, potential, and people. We're a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions.

This is a growth-stage company, meaning your contributions have real impact. You'll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve.

Our culture is built on accountability, collaboration, growth, and fairness. We don't just show up—we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what's right even when it's hard. Together, we strive to be better every day—because we know that's how we win as a team.

The Benefits We Offer

• Multiple medical insurance plans to choose from
• Dental, vision life and disability insurance
• Employee Emergency Fund
• Company equity (stock options)
• Open PTO policy
• 401K plan with company match
• Hybrid/flexible work environment
• Note: Must be a full-time employee to participate in the company's employee health benefit plan. Part-time employees and interns are not eligible to participate.