IT Support Engineer

IT System Administrator

Platform9 is a leader in simplifying enterprise private clouds. Our flagship product, Private Cloud Director, turns existing infrastructure into a full-featured private cloud. Enterprise IT teams can manage VMs and containers with familiar GUI tools and automated APIs in a private, secure environment. Enterprises are selecting Platform9's Private Cloud Director to migrate away from legacy virtualization platforms because it meets all of the following enterprise requirements:

• Familiar VM management experience
• Critical enterprise virtualization features: HA, DRR, networking, scale, reliability
• Compatibility with all existing hardware environments, including 3rd-party storage
• Automated migration tooling that lowers cost barrier by 10x

Platform9 was founded by a team of VMware cloud pioneers and has over 30,000 nodes in production at some of the world's largest enterprises, including Cloudera, EBSCO, Juniper Networks, and Rackspace. Platform9 is an inclusive, globally distributed company backed by prominent investors, committed to driving private cloud innovation and efficiency.

Roles & Responsibilities

Passionate for documentation and automation. We have a strong culture of replacing manual processes with repeatable automation. Broad understanding of and experience with managing corporate network and office setups and network. Able to put in place IT best practices like procuring hardware and user provisioning/management and configuration management. Experience with managing and optimizing office infrastructure spending and tracking OKRs or similar metrics. Familiarity with configuration and management of Layer 2/Layer 3 physical network infrastructure. Practical experience in compliance business practices like PCI/SOC 2. Familiarity in network management, DNS management, switch configuration, VLAN, security and best practices, VPN access, QoS, variety of protocols, internet connectivity, Office WiFi management. Familiar with Apple HW, setup and management. A positive attitude ("Can do!") and an ability to work with multiple competing demands on your time. End-to-end support our Pune office's users community. Familiar with ticketing systems—JIRA, Zendesk, Salesforce, Confluence, and others.

Preferred Skills & Qualifications

5 to 10 years of experience as an IT support engineer. Experience with Linux administration (CentOS and Ubuntu preferred). Experience with Google Suite of tools, MS Office tools. Comfortable with industry standard practices related to security. Experience with alerting systems, monitoring tools and performance metric-gathering tools. Knowledge of OpenStack, KVM, VMware or Docker are desirable.

Benefits and Perks

Employees today are looking for companies that truly care and recognize their whole person. Platform9's benefits and perks have been carefully designed to ensure that we take care of an employee's emotions and physical well-being. Many of our benefits extend to families, who form a significant part of our well-being at work. Competitive Compensation and Equity. Medical Healthcare for you and your family. Generous Time Off Programs. Hybrid Work Model. Wellness Benefits. Professional Development/Global certifications. Reward and Recognition Programs. Team Building Activities. Hackathon. Company-Wide Programs. Our benefits have been carefully selected, keeping in mind employees' requirements and personal situations now and for the future.