P4M Consulting - (job0001613) Service Operations Consultant – Servicenow Advisory

IT/OT Operations Consultant – ServiceNow Advisory

Ready to bridge the gap between IT and OT operations?

At Plat4mation, we are expanding our impact in both IT and Operational Technology (OT) domains through the power of ServiceNow. We're looking for a hands-on, visionary IT/OT Operations Consultant who understands the complexities of enterprise IT operations and the realities of industrial production environments.

This role is ideal for someone who thrives at the intersection of IT and OT—someone who can speak the language of both plant engineers and IT architects. If you're ready to guide our clients through digital transformation journeys that unify asset visibility, operational resilience, and service excellence, we want you on our team.

Plat4mation is a global Elite ServiceNow Partner with strong roots in IT and growing ambitions in industrial digitalization. We believe the convergence of IT and OT is the next frontier of transformation. That's why we're investing in people who understand both the rhythm of production and the structure of enterprise IT.

With offices in The Netherlands, Belgium, Germany, USA, India, and Switzerland, we serve global clients with a mission to bridge the digital divide between operations and the enterprise.

Your Responsibilities:

• Advise clients on IT Operations Management (ITOM), IT Asset Management (ITAM), and Configuration Management (CMDB/CSDM) strategies using the ServiceNow platform.
• Lead assessments of IT and OT environments, including SCADA, PLC/DCS, MES, and enterprise IT infrastructure.
• Design and implement ServiceNow solutions that support asset lifecycle management, service visibility, and operational efficiency.
• Develop and execute digital transformation roadmaps that align IT and OT goals such as uptime, predictive maintenance, and service reliability.
• Serve as a trusted advisor to clients, translating operational challenges into scalable ServiceNow solutions.
• Collaborate with cross-functional teams to ensure seamless integration between shop-floor systems and enterprise platforms.
• Support pre-sales and sales activities by delivering technical expertise during workshops, demos, and RFPs.
• Harness your insights and experience to drive innovation within the IT- and OT related operations management domain, contributing to the development of new offerings.
• Create and maintain valuable marketing, sales and delivery assets aimed at enhancing opportunity development and project delivery efficiency and effectiveness.
• Craft compelling marketing materials that effectively showcase our capabilities and expertise in IT and OT environments.
• Facilitate internal training sessions to empower fellow team members with knowledge and skill enhancement.
• Foster and nurture meaningful relationships with strategic partners, including ServiceNow and other key industry players.

Your Profile:

• 5+ years of experience in IT Operations, OT environments, or IT/OT convergence projects.
• Strong knowledge of ServiceNow ITOM, ITAM, and CMDB/CSDM modules.
• Familiarity with industrial systems such as SCADA, PLC/DCS, MES, and telemetry networks.
• Experience in asset discovery, service mapping, and configuration management.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Fluent in English; other languages are a plus.
• ServiceNow certifications (e.g., CIS–ITOM, CIS–ITAM) are a strong advantage.

What's in it for you:

• Pension plan, transportation, internet, and phone allowance.
• 25 vacation days.
• Modern laptop.
• International collaboration.
• Personal development opportunities.
• Competitive salary and bonus.

Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That's why we host several Fun4U activities each year, like a global hackathon, drinks and inspiring lunch sessions.

Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company's success. Because when you keep learning, you continuously improve yourself. That's why we coach you on the job, but also help you to explore and develop your interpersonal skills.

Based in The Netherlands, Belgium, Germany, USA, India and Switzerland, we are an Elite ServiceNow Partner dedicated to delivering world-class products and services for the ServiceNow platform. We are driven to realize maximum value in the IT, employee, and customer workflow experiences for each one of our customers. We do this by providing a flawless customer experience utilizing our extensive expertise.

Since our inception in 2013, we have grown to more than 450 employees globally, and we are still growing strong! With a team of specialized consultants, we aim for the highest possible results while creating jaw-dropping experiences for our customers.