Customer Service Center Administrator

Customer Service Center Administrator

100,000 products and tools made of the strong metals tungsten and molybdenum: This has been our mission and passion for over 100 years, shared by 11,000 employees all over the world.

We at the Plansee Group still have big plans – and we will get even better with you! Become part of our team!

The Customer Service Center Administrator plays a key role in ensuring smooth and efficient service operation towards our clients.

Your Tasks:

• Enter orders into the ERP system according to customer specifications (such as certificates, inspection plans, packaging and labelling, etc.), as well as Incoterms and payment conditions, while ensuring customer records are kept up to date
• Confirm pricing and delivery dates with the teams responsible for product management, sales, and supply chain
• Regularly follow up on contract calls and validity dates, and keep the clients informed about the status of their orders (lead times, delivery dates…)
• Ensure that documents and shipments are sent in accordance with customer requirements
• Follow up on unpaid invoices in collaboration with the CSC Manager and the sales department

Your Profile:

• You hold a Bachelor's degree in Sales Administration, Economics, or Business (e.g., a 2-year degree such as BTS)
• First experience in customer service in a similar role is a plus
• Experience with SAP or any other ERP system would be considered as a strong asset
• You are fluent in English and German, conversational level French is a plus
• You are autonomous, well-organized, and a team player with a customer-centric mindset

Strong Advantages:

• Attractive work conditions (insurance, company restaurant, flexible working time, free parking…)
• Responsible work, a dynamic team and an excellent working atmosphere
• A thrilling job in an internationally active company
• Intensive initial training and ongoing development fostering internal mobility