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Customer Support Associate
Support customers by troubleshooting technical issues across various platforms and software.
Denver
Junior
1 month ago
✨ About The Role
- The Customer Support Associate will assist customers through live chat, email, and phone, addressing technical issues and product usage questions.
- The role involves onboarding new customers and handling inquiries related to setup and subscriptions.
- The associate will collaborate with other teams to ensure quality interactions and advocate for the voice of the customer.
- Daily communication with technical teams and leadership is required to address user concerns and gather product feedback.
- Participation in support-related projects will allow the associate to leverage their unique skills and contribute to team improvement.
âš¡ Requirements
- The ideal candidate has at least 1 year of experience in customer support, particularly in a SaaS environment.
- Strong verbal and written communication skills are essential, along with the ability to remain composed and patient during customer interactions.
- A collaborative work style is important, as the role involves working closely with various teams to enhance customer experience.
- The candidate should have experience troubleshooting technical issues across multiple platforms, including iOS, Android, and Windows.
- A continuous improvement mindset and a proactive approach to learning new skills will contribute to success in this role.
About PlanGrid
Mobile applications for the construction industry.