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Customer Support Associate
Support customers by troubleshooting technical issues and enhancing their experience with construction software.
Atlanta
Junior
2 months ago
✨ About The Role
- The Customer Support Associate will provide support to customers via live chat, email, and phone.
- Responsibilities include troubleshooting technical issues, answering product usage questions, and assisting with onboarding and subscription inquiries.
- The role involves collaborating with other teams to ensure quality interactions and to promote the voice of the customer.
- Daily communication with Tier 2 technical teams and leadership is required to address user concerns and gather product feedback.
- The position is hybrid, requiring a mix of remote and in-office work in Atlanta, GA.
âš¡ Requirements
- The ideal candidate has at least 1 year of experience in customer support, particularly in a SaaS environment.
- Strong verbal and written communication skills are essential, along with the ability to remain composed and patient during customer interactions.
- A collaborative work style is important, as the role involves working closely with various internal teams.
- The candidate should have experience troubleshooting and supporting multiple platforms, including iOS, Android, and Windows.
- A continuous improvement mindset and a proactive approach to problem-solving will contribute to success in this role.
About PlanGrid
Mobile applications for the construction industry.