Customer Success Manager, Water Engineering UK/I (remote) - Remote Eligible

Construction Technology Professional

We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry.

Reporting to the Manager of Construction Customer Success, you will build lasting and meaningful relationships throughout a portfolio of AEC organisations, specialising in water companies in the UK & Ireland. You will develop and manage the Customer Success Plan and partner with Sales Teams to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk Construction Cloud platform and documenting value delivered.

Responsibilities:

• Be accountable for the relationship health of a selected portfolio of accounts
• Develop Customer Success Plans, with documented value delivered
• Improve Autodesk Construction Cloud Adoption within these accounts by solving customer challenges with our technology. Thereby increasing Monthly Active Users, Projects and functionality in use
• Mitigate any churn risk and guide expansion discussions
• Become an expert in our Autodesk Construction Cloud Platform, in current functionality and roadmap

Minimum Qualifications:

• 3+ years experience working for or with Water Companies - (i.e, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager, specialist contractor)
• Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction for the Water Industry
• Advanced Knowledge of ACC (Autodesk Construction Cloud)

Preferred Qualifications:

• 3+ years experience working for or with Water Companies - (i.e, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager, specialist contractor)
• Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction for the Water Industry
• Extremely beneficial would be detailed understanding of technology tools consumed by the water industry such as the ACC Platform or similar CDE and Construction/Project Management solutions
• In-depth knowledge of the construction/con tech industry
• In-depth first hand knowledge of the UK and Ireland water industries
• Proficient in problem solving
• Familiar with the Construction Technology Ecosystem
• Experience communicating the value of technology and its features to customers
• Ability to travel when required
• Experience in building face-to-face relationships with customers

The Ideal Candidate:

• You are passionate about digitisation and progress in the construction industry
• You are comfortable proposing and building processes that will allow our organisation to grow, and collaborate with numerous team members, both internally and externally on site or in the board room
• You have a curious nature to uncover and understand customers challenges, industry trends and required workflows when adopting new technology and recommend best practices to increase and realise return on investment
• Confidence to understand customer business use cases to provide product feedback from customers and contribute to product roadmap discussions
• Excited by technology and happy to get into the product detail