Client Services Specialist - Italian

Client Services Specialist

***This is a 1-year fixed-term contract position***

As a Client Services Specialist, you will provide frontline support to Autodesk customers and partners, ensuring timely resolution of product access, licensing, and account issues, using your Italian + other European language skills. You will deliver an exceptional customer experience through strong problem-solving, clear communication, and collaboration in a fast-paced, team-oriented environment.

Do you enjoy working with Windows, Microsoft Office, and CRM tools like Salesforce to help resolve customer inquiries? Bring your skills to our team — apply today!

Key Responsibilities

• Provide multi-channel support (phone, chat, email) to customers and partners
• Troubleshoot product access, licensing, account, and order-related issues, ensuring timely resolution
• Ensure access to purchased software using internal systems and remote tools
• Deliver a high-quality, solution-focused customer experience
• Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance
• Act as a subject matter expert on Autodesk policies, processes, and tools
• Support partner enablement and collaborate cross-functionally (including Sales) to resolve issues
• Contribute to knowledge base content and recommend process improvements
• Maintain professionalism and adaptability in a fast-paced environment

Minimum Qualifications

• Fluency in Italian + other EU languages and English required (minimum of C1 level or equivalent)
• Experience using a CRM system; Salesforce preferred
• Willingness to work flexible shifts and overtime as needed (shift start time of 7:00 AM)
• Must be living in Ireland with a valid employment permit
• Must be able to attend the Dublin office regularly for training, team meetings and catch up
• Graduate or equivalent work experience with 0–4 years of professional experience

Preferred Qualifications

• Italian + other European language skills are an advantage
• Strong verbal and written communication skills
• Experience in a customer service or support environment with strong problem-solving skills
• Ability to manage multiple priorities in a dynamic, fast-paced environment