Client Services Specialist - German Or Italian Speaker

Client Services Specialist

As a Client Services Specialist, you will provide frontline support to Autodesk customers and partners, ensuring timely resolution of product access, licensing, and account issues, using your German language skills. You will deliver an exceptional customer experience through strong problem-solving, clear communication, and collaboration in a fast-paced, team-oriented environment. This is a 1 year Maternity cover contract.

Do you enjoy working with Windows, Microsoft Office, and CRM tools like Salesforce to help resolve customer inquiries? Bring your skills to our team — apply today!

Key Responsibilities

• Provide multi-channel support (phone, chat, email) to customers and partners
• Troubleshoot product access, licensing, account, and order-related issues, ensuring timely resolution
• Ensure access to purchased software using internal systems and remote tools
• Deliver a high-quality, solution-focused customer experience
• Educate customers and partners through training sessions, onboarding, webinars, and self-service guidance
• Act as a subject matter expert on Autodesk policies, processes, and tools
• Support partner enablement and collaborate cross-functionally (including Sales) to resolve issues
• Contribute to knowledge base content and recommend process improvements
• Maintain professionalism and adaptability in a fast-paced environment

Minimum Qualifications

• Fluency in German or Italian and English required (minimum of C1 level or equivalent)
• Experience using a CRM system; Salesforce preferred
• Willingness to work flexible shifts and overtime as needed (shift start time of 7:00 AM or 09.00 dependent on team needs)
• Must be living in Ireland with a valid employment permit
• Must be able to attend the Dublin office regularly for training, team meetings and catch up
• Graduate or equivalent work experience with 0–4 years of professional experience

Preferred Qualifications

• Spanish/French language skills are an advantage
• Strong verbal and written communication skills
• Experience in a customer service or support environment with strong problem-solving skills
• Ability to manage multiple priorities in a dynamic, fast-paced environment