Customer Service Representative

Customer Service Representative

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience.

• Handle front desk related tasks:

• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.

• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.

• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.

• Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.

• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

• Honesty and good work ethic

• Strong customer service skills

• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift

• Talking in person or on the phone at least 75% of the shift

• Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program

• Employee Appreciation Program

• Free Membership for self and one family member or friend

• Team Member Support Team

• Health, Dental and Vision Insurance

• Critical Illness Insurance

• Short Term Disability Insurance

• Accident Insurance

• Voluntary Life Insurance

• Pet Insurance

• HSA - Advancement Opportunities