Member Services Representative

Member Services Representative

The Planet Fitness mission is to provide a unique environment where anyone can be comfortable in a diverse, judgment-free zone where a lasting, active lifestyle is built. We are not here to kiss your butt, only to kick it if that's what you need. We need you because our planet wouldn't be the same without you. You belong! This role reports to the Club Manager and is a non-exempt position.

The Opportunity

Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. United FP is dynamic, growing, and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! If you would love working for a rapidly growing company that changes people’s lives for the better every day, helps them live healthier, doesn’t judge anyone, and supports their communities and the Boys and Girls Club, then this may be your dream job!

As a Member Services Representative, you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create raving fans by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.

Responsibilities include:

• Ensuring our club is super clean.
• Finding new and current members to join the fitness trainer in fitness classes.
• Impressing new and existing members when you introduce them to the Black Card amenities.
• Helping the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
• Being a leader! Be passionate – love what you do! Have fun and invite members to do the same!
• Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
• United FP offers competitive salaries, PF Black Card membership, and opportunities for growth.

Qualifications

What you’ll bring to the table:

• Birthdate that confirms you are a minimum of 18 years of age.
• Passion for helping others.
• Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling, and handling potentially hazardous chemicals.
• On-time dependability because people are counting on you.
• High School diploma or GED equivalent.

Physical Demands:

• Must be able to occasionally lift, push, or pull at least 50 lbs.
• Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.