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Customer Service Representative Weekend Mornings

Assist members with sign-ups, cancellations, and account updates at the front desk
Minot, North Dakota, United States
Entry Level
$14 USD / hour
23 hours agoBe an early applicant
Planet Fitness

Planet Fitness

A fitness center chain known for its affordable memberships and "Judgment Free Zone" philosophy.

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Customer Service Representative

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential duties and responsibilities include:

  • Greeting potential members, providing a great customer experience.
  • Handling front desk related tasks such as answering phone calls, taking info calls and tours, and assisting in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
  • Facilitating member services issues and questions and forwarding to Club Manager/Manager in Training/Team Lead as needed.
  • Helping maintain the neatness and cleanliness of the club.

Essential behavior requirements include:

  • Customer service: communicating and interacting with customers in a way that exceeds their wants and needs.
  • Listening: actively listening to customers, empathizing, and working together to solve the problem.
  • Problem solving: recognizing and defining problems, analyzing relevant information, encouraging alternative solutions, and planning to resolve situations.
  • Diplomacy: demonstrating tact and skill in all interactions while using appropriate behavior and language.
  • Communication: ability to communicate questions, concerns, or issues to a supervisor in a timely manner.

Minimum qualifications include:

  • Honesty and good work ethic.
  • Strong customer service skills.
  • Basic computer proficiency.

Physical demands include:

  • Standing and walking at least 75% of the shift.
  • Talking in person or on the phone at least 75% of the shift.
  • Must be able to lift to 50 lbs. less than 30% of the time.

Benefits include:

  • Dollars for Scholars Program
  • Employee Appreciation Program
  • Free Membership for self and one family member or friend
  • Team Member Support Team
  • Health, Dental and Vision Insurance
  • Critical Illness Insurance
  • Short Term Disability Insurance
  • Accident Insurance
  • Voluntary Life Insurance
  • Pet Insurance
  • HSA
  • Advancement Opportunities
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Customer Service Representative Weekend Mornings
Minot, North Dakota, United States
$14 USD / hour
Support
About Planet Fitness
A fitness center chain known for its affordable memberships and "Judgment Free Zone" philosophy.