Systems Support Specialist - Remote Eligible

Systems Support Specialist

At Placemakr, home meets hospitality. We've combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they're a place to call home. Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US. From corporate non-property team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence.

At Placemakr, we are obsessed with service and believe in providing exceptional, tech-forward services to our guests, residents, partners and team members. As a Systems Support Specialist on our Technology Operations team, your mission is to own the successful configuration, deployment, maintenance and support of software solutions within our technology environment, ensuring a frictionless experience for all. You will collaborate with cross-functional teams to ensure success in onboarding, setup, and maintenance of various systems. Serving as a partner to our Operations teams across various projects and locations, you will oversee property management software, manage project timelines and provide technical support as needed.

The successful Systems Support Specialist is a collaborative team player who embodies a can-do attitude and exceptional work ethic, allowing Placemakr to successfully scale our operations.

What You'll Do

• Set up, configure, maintain and become a Subject Matter Expert on Microsoft technologies, including O365 administration, Apaleo, Breezeway and Hubspot
• Assist end users with questions and issues relating to various software platforms utilized at Placemakr. Deliver customer and technical support, maintaining a high standard of professionalism and efficiency in addressing these inquiries and issues
• Serve as Placemakr's technology vendor liaison, working with different vendors on WiFi configuration/setup and testing
• Project manage and sequence all the above across concurrent property setups.
• Assess, recommend, implement, and document software and system changes to facilitate improvements in accuracy and efficiency in information management process
• Lead the onboarding process for site and unit build with other departments. Provide ongoing support and troubleshooting for systems, including user adds, moves and changes.
• Troubleshoot and resolve any technical issues during implementation.
• Maintain detailed documentation of configurations, processes and best practices. Create user guides and training materials.
• Work closely with cross-functional teams (development, support, sales, etc.,) to align project goals.
• Conduct ongoing software audits. Identify opportunities for process improvement and efficiency.

What It Takes

• Associate's degree in Computer Networking, Information Systems Technology, Cybersecurity, Programming or related field, or commensurate experience in lieu of a degree.
• 2+ years of professional experience related to technology operations, service, troubleshooting, etc.
• Experience with software implementation, configuration and/or project management
• Experience with hotel, multi-family or property management software, strongly preferred
• Exceptional customer service skills and the ability to communicate effectively both verbally in writing with various levels of internal and external partners
• Proven organizational skills and a demonstrated ability to work on multiple projects with varying level of complexity concurrently
• Excellent independent problem-solving skills and attention to detail
• You have a can-do attitude and the ability to work effectively in a collaborative environment
• Excellent organizational skills and the ability to work on multiple projects concurrently
• You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.

Our benefits & perks include competitive pay and generous stock options, medical, vision & dental insurance with options for flexible spending accounts, a generous paid time-off program, paid parental leave, paid life insurance, 401k + 4% employer matching program, monthly cell phone reimbursement, health & wellness stipend and a generous onboarding stipend for remote employees, plus discounts to stay at select Placemakr properties all over the US.

Our community norms shape our company culture and inform how we do business: We own it. We make it better. We treat people right. Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr. Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at recruiting@placemakr.com. All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Placemakr participates in the E-Verify program as part of our hiring process in order to stay committed to maintaining a legal workforce and complying with all applicable employment laws. E-Verify is a federal system that allows employers to confirm the employment eligibility of newly hired employees by comparing information from an employee's Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records. All new hires will be required to complete the Form I-9 and may be verified through the E-Verify system. For more information about E-Verify, please visit www.e-verify.gov.

If you don't meet 100% of the above qualifications, we still encourage you to apply!