Coordinator, Travel Finance Operations - Remote Eligible

Coordinator, Travel Finance Operations

PIVOT is a Bay Area sports and entertainment agency making a name for itself in a fast-paced and dynamic industry. Our mission is to create innovative business-to-business opportunities and to unite brands and properties in lasting partnerships that channel the emotional energy of sports into profitable and meaningful consumer engagement.

To deliver best-in-class expertise, always prioritizing our clients' needs to achieve optimal success.

To be the industry-leading sports & entertainment agency by offering a strategic array of diverse, best-in-class client services.

The Coordinator, Travel Finance Operations, plays a crucial role in providing accounting and administrative support to the VP of Travel & Hospitality Finance & Finance team. The role demands exceptional attention to detail, administrative accuracy, timely task completion, and effective communication with internal and external stakeholders.

Manage hotel folios for professional sports teams:

• Verify the accuracy of charges vs. contracted amenities for hotel stays during road games.
• Ensure seamless billing process for professional sports teams.
• Resolve discrepancies by communicating with hotel staff and ensure timely resolution.
• Create detailed breakdowns for the teams to allow for a simplified approval process.

Assist in compiling travel spend summaries:

• Provide necessary support and data to ensure accurate reporting of travel expenses.

Client communication and support:

• Maintain professional dialogue with sports teams and hotel staff regarding billing issues and inquiries.
• Provide dedicated support to professional sports teams throughout their travel periods, ensuring their billing needs are met promptly and efficiently.

Process improvement and efficiency:

• Identify opportunities to enhance processes related to hotel stay billing for professional sports teams.
• Work closely with stakeholders to implement improvements and streamline operations effectively.

Other:

• Participate in weekly "all-hands" company meetings.
• Perform any additional duties assigned by the EVP of Travel, the VP of Travel & Hospitality Finance, and the CEO within the reasonable scope of this position.

Success criteria:

Communication skills:

• Ability to professionally communicate internally and externally with PIVOT clients, including pro sports franchises and luxury hotel properties.
• Mandatory daily communication during business working hours.

Negotiation and conflict resolution:

• Use sound judgment in negotiation and conflict resolution between PIVOT clients and hotel properties.
• Escalate issues to the Manager of Travel Finance Operations in a timely manner.

Client service:

• Manage one's schedule to provide first-class service to PIVOT Travel clients.

Company representation:

• Represent the company in alignment with its core values and objectives.