Account Manager, Emerging Sports & Group Travel - Remote Eligible

Account Manager, Emerging Sports & Group Travel

PIVOT is a Bay Area sports and entertainment agency making a name for itself in a fast-paced and dynamic industry. Our mission is to create innovative business-to-business opportunities and to unite brands and properties in lasting partnerships that channel the emotional energy of sports into profitable and meaningful consumer engagement.

To deliver best-in-class expertise, always prioritizing our clients' needs to achieve optimal success.

To be the industry-leading sports & entertainment agency by offering a strategic array of diverse, best-in-class client services.

The Account Manager, Emerging Sports & Group Travel, is responsible for being a driving force in the vision and strategy for PIVOT's group division within PIVOT Travel. This person is an effective communicator with a clear focus on performing for our current clients and being a key member to help build out a vision for the future of the Pivot travel group clients, including WNBA, NASCAR, NCAA, Youth Sports, Entertainment, Corporate/Wedding/Events and any group business outside of NBA/MLB/NFL/NHL travel. Our ideal candidate has a strong understanding of travel agency sales and all-encompassing logistics as they apply to clients. This person will be responsible for all aspects of group travel, including sales, client onboarding, sourcing, contracting, overseeing the day-to-day operations, finance, and analytics.

Essential Duties and Responsibilities:

• Uncover new opportunities within the group travel space
• Provide ongoing support to the Emerging Sports & Group Travel team with day-to-day operations through client interaction, liaison between the hotel and the client, and other administrative support
• Outline event requirements with client (dates of stay, room/meeting space needs, concessions, etc.)
• Understand the client's needs, budget, and requirements for each opportunity
• Strategically source hotels for each opportunity and generate hotel bid reports using CVENT
• Negotiate proposals with hotels to achieve the best rate and most conducive concessions based on client preferences
• Contract request/redlines within an efficient time frame
• Finalize and execute contract agreement with client and hotel
• Utilize Salesforce to build a pipeline, manage opportunities, and track data
• Provide support to clients for additional services needed (air, ground transportation, black-car service, long-term/short-term rental)
• Building and maintaining strong partner relationships with all properties, NSO's and clients
• Manage last-minute requests, needs, or changes.
• Follow up with the client and the hotel on any feedback or challenges encountered during the stay
• Report weekly to the Vice President, Emerging Sports & Group Travel with updates, wins/losses, and client-related information
• Work with the Travel Division finance team on any specific pick-up reports, commission, or hotel support

Success Criteria:

• Ability to meet and exceed individual and department revenue goals on behalf of travel clients
• Ability to demonstrate commitment to PIVOT and PIVOT clients
• Ability to communicate with leadership on sales outreach activity and revenue pipeline projections
• Lead and update travel clients on the latest developments and relevant industry news
• Ability to act in the best interest of company objectives and collaborate with fellow team members and senior leadership
• Ability to use sound judgment and personal discretion in representing the company's values and objectives inside and outside of the office