Head of Nursing - Director of Clinical Operations

About Pine Park Health:

Pine Park Health is redesigning primary care at home for residents of senior living communities with a value-based approach specifically designed to meet their unique needs. We offer services directly in residents' homes, including preventative care and chronic condition management. Our primary care team visits each community regularly, working closely with staff to address individual health concerns.

Our innovative model has attracted over 150 community partnerships and accelerated patient growth across California, Arizona, and Nevada. Pine Park Health is rapidly expanding, backed by investors including First Round Capital, Google's AI fund, Canvas Ventures, Foundation Capital, Y Combinator, and Susa Ventures. We are seeking individuals who are passionate about helping seniors live meaningful and fulfilling lives, regardless of their health conditions.

The Opportunity:

We're clinicians, operators, product designers, and technologists that are passionate about redesigning the way people receive care. Our focus is to give our patients evidence-based, person-centered care that aligns with their values and what matters to them – in the comfort of their own home.

As the Director of Clinical Operations at Pine Park Health, you will have the opportunity to:

• Help us build out the newest team at Pine Park Health - our nursing and clinical operations team
• Lead our growing team of nurses, focusing on career development, engagement, and helping them perform at their best
• Collaborate cross-functionally with our team of Nurse Practitioners, Primary Care Coordinators, and Enrollment Directors to support our patients with great clinical operations
• Play a crucial role in shaping the future of our clinical operations, ensuring we deliver the highest quality of care to our senior patients
• Have the opportunity to influence the development of healthcare technologies that enable our unique model of care

What You'll Do:

• You can expect your time to be roughly divided as follows:
• 30% people management - 1:1s, performance feedback, career development, etc.
• 30% workflow design - refining how we support medication refills, for example
• 20% team performance & alignment - setting goals, tracking performance, team meetings
• 10% partner and patient service issue - escalations and change management
• 10% strategic planning - working with leadership to plan new business objectives
  These percentages are intended to give you a better sense of the role - they will shift over time as the business evolves.
• You, and your team, will be accountable for the following performance metrics:
• Service Quality Metrics: phone answer rate, ticket closure rate,
• Patient & partner satisfaction - we survey our patients after every appointment
  
  
• Hire, onboard, and develop our growing nursing and clinical operations team, fostering a culture of continuous learning, engagement, and high performance
• Collaborate cross-functionally with Nurse Practitioners, Primary Care Coordinators, and Enrollment Directors to optimize workflows for patient care delivery
• Develop and implement clinical strategies, policies, and procedures aligned with regulatory requirements and geriatric care best practices
• Drive data-informed decision-making by identifying key metrics, partnering with our Data Team on data collection and dashboarding – and leveraging insights to improve team performance
• Monitor data daily to ensure our teams are operating successfully and meeting our high standards for patient care
• Spearhead quality improvement initiatives to significantly enhance patient outcomes and satisfaction
• Partner with Clinical Leadership, Product, and Engineering teams to design, implement, and optimize innovative workflows for our mobile model of care
• Lead Clinical Operations in quarterly planning and execution of OKRs, with a focus on unit economics and scalable growth
• Cultivate a strong team culture rooted in curiosity, creativity, iteration, and and a service mindset

What We're Looking For:

• Deep affinity for our geriatric patient population and passion for improving seniors' lives
• 10+ years of successful team leadership in a clinical setting
• Proven track record in remote team leadership
• Strong belief in the blend of data-driven and empathetic leadership
• Success collaborating with cross-functional partners at senior levels
• Experience in a mobile clinical practice
• Working with senior living, assisted living, or independent living communities is a plus
• Strong understanding of both Fee-For-Service and Value-Based Care models; ideally with experience transitioning from the former to the latter
• Expertise in quality improvement methodologies and data-driven decision-making
• Proficiency with designing, configuring and deploying healthcare technology
• Experience designing and implementing clinical workflows (e.g. referrals, refills, etc.)
• Startup experience – A DIY mindset in the face of ambiguity and constant change in an early-stage environment
• Advanced degree in healthcare administration, nursing, or related field (preferred)

Why You'll Love Us:

• Opportunity to revolutionize geriatric care in a mission-driven, fast-paced startup environment
• Collaborative, low-ego culture focused on solving vital healthcare challenges and improving patient lives
• Empowerment to act as an owner, with ongoing support and feedback for professional growth
• Chance to shape the integration of technology and innovative care models in geriatrics
• High-impact role at the core of our care delivery model, influencing the future of senior healthcare
• Work with a smart, heart-centered team dedicated to making a difference in the lives of seniors and the healthcare industry
• Be part of a company that truly prioritizes patient outcomes, health, and happiness in every decision and action

Pine Park Health provides the highest safety and quality of care for patients who can be at high-risk of COVID-19. To support this work, we require vaccination for all employees and proof of vaccination before hiring.

For individuals assigned and/or hired to work in California, Pine Park Health is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to California and considers the factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Pine Park Health, it's common for an individual not to be hired at or near the top of the range for their role, and compensation decisions depend on each case's facts and circumstances.

Pine Park Health is an equal opportunity employer — we aim to recruit, hire, develop,  compensate, and promote regardless of race, religion, country of origin, gender, sexual orientation, age, marital status, veteran status, or disability.