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Senior Network Support Engineer
Provision and troubleshoot complex connectivity services for diverse business clients.
New York
Senior
$90,000 - 120,000 USD / year
3 weeks ago
✨ About The Role
- The Senior Network Support Engineer will be responsible for troubleshooting networking and connectivity issues, including network hardware problems.
- The role involves responding to customer support escalations and service outages, ensuring high-quality technical support.
- The engineer will provision various connectivity services, including dedicated internet access and IP transit.
- Collaboration with other teams is crucial to ensure timely resolution of customer issues.
- The position requires participation in an after-hours on-call rotation to provide 24/7 support for critical network issues.
⚡ Requirements
- The ideal candidate will have over 4 years of experience in a support engineering role, particularly with customer-facing responsibilities.
- A strong background in troubleshooting networking, routing, and complex connectivity problems is essential.
- Excellent verbal and written communication skills are necessary to effectively interact with customers and colleagues.
- The candidate should possess strong analytical and problem-solving skills to resolve technical issues efficiently.
- Experience with scripting and automation using languages such as Bash, Python, or Go is highly desirable.
About Pilot
A Modern Connectivity Company