In - room Dining / Banquet Support

Black Desert Resort In-Room Dining / Banquet Support

Black Desert Resort, located in the stunning red rock landscapes of Southern Utah, is a premier luxury destination offering world-class golf, fine dining, spa, and hospitality experiences. The resort's Food & Beverage team plays an essential role in ensuring personalized service, whether through private in-room dining or large-scale banquet events.

Job Summary:

The In-Room Dining / Banquet Support role is a hybrid position that enhances the guest experience by providing seamless in-room amenity deliveries and assisting with banquet operations. This team member ensures timely, accurate, and professional delivery of in-room dining amenities while also supporting banquet setup, service, and breakdown for events. The position requires strong communication skills, flexibility, and a commitment to delivering luxury service standards across multiple guest touchpoints.

Job Specifications:

Onsite: Black Desert ResortShift & Schedule Availability: Year-Round / Full-Time or Part-TimePay Rate: $16/hour plus gratuity. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us:

• Comprehensive Benefits: Health insurance, 401K with company match, paid time off, employee dining room, wellness programs, and resort discounts (for eligible employees).
• Dynamic Work Environment: Work in a dual role supporting both luxury in-room service and high-profile banquets.
• Career Growth: Opportunities to advance into Food & Beverage supervisory, banquet, or restaurant leadership roles.

Responsibilities

• Respond promptly and professionally to in-room dining and amenity requests via email, phone, and internal communication systems.
• Deliver in-room amenities through out the resort in a timely, polished, and guest-focused manner, ensuring accuracy and presentation.
• Accommodate last-minute requests with professionalism, flexibility, and efficiency.
• Track and document all amenity deliveries, ensuring proper billing and record keeping.
• Assist banquet teams with setup, service, and breakdown of events, including table settings, décor, food service, and beverage support.
• Maintain polished appearance and professional demeanor at all times while upholding Black Desert Resort's luxury service standards.
• Work collaboratively with Banquets, Culinary, Housekeeping, and Front Office to ensure seamless guest experiences.
• Follow all food safety, liquor service, and sanitation procedures.
• Perform additional duties as assigned by F&B leadership.

Qualifications

• Prior hospitality or guest service experience preferred, but not required.
• Strong communication, organizational, and problem-solving skills.
• Ability to multitask and adapt quickly to changing priorities and last-minute requests.
• Team player with a positive, professional, and service-oriented attitude.
• Ability to lift up to 30 lbs and stand/walk for extended periods.
• Flexible availability including evenings, weekends, and holidays.
• Must be 21 year or older by start date.
• Food Handler's Permit and Alcohol Server Permit required (or ability to obtain upon hire).
• Valid Utah Driver's license with acceptable driving record.