Catering Sales Manager

Catering Sales Manager

Ignite your sales career at Sunriver Resort as our next Catering Sales Manager! In this high-energy role, you'll drive revenue growth by building relationships, closing deals, and bringing unforgettable events to life in our one-of-a-kind destination. Responsible for selling and contracting catering business. Responsible finding and selling and contracting new wedding and wedding related business. Maintains a professional working relationships with clients, Sunriver Resort staff and outside vendor/partners. Manage and communicate the flow of client related information and sales and Resort staff. Act as liaison between Resort staff and clients.

They will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The Catering Sales Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

Enjoy where you work! Enjoy these perks when working for Sunriver Resort!

• Up to 28 days of Paid Time Off per Year
• Medical and Health Benefits
• Free Golf and Recreation Rentals
• Complimentary and Discounted Stays Across CoralTree Properties
• Matching 401k
• 50% Off Food & Beverage and Retail
• Free Gym Membership
• And So Much More!

Responsibilities

• Quickly and professionally responds to all leads as assigned in market
• Establishes strong rapport with clientele; maintaining strong communication prior to resort stay and during resort stay
• Maintains close contact with clients to determine needs, expectations, etc.
• Works closely with Conference/Catering Service managers as well as accounting to ensure billing and deposits are made timely according to contract.
• Utilizes database to track inquiries, communication with clients and deadlines
• Maintains up to date activity logs and documentation as required
• Coordinates and conducts site tours for potential clients, including weekends
• Explains and executes all contractual terms and to customers
• Reviews guests' feedback through Revinate to ensure continual guest satisfaction
• Welcomes incoming guests with courteous and professional attitude
• Responsible for reaching budgeted monthly and quarterly goals as assigned
• Attends appropriate resort, division and department meetings
• Maintains a strong understanding of Sunriver Resort and Central Oregon
• Capitalizes on up-selling to maximize night stays and maximizing rates
• Focuses on yield management strategies
• Communicates all pertinent information to the conventions/catering team
• Handles walk-in inquiries.
• Resolves guest problems and is empowered to act in absence of directors/supervisors
• Makes decision on VIP status and communicates appropriately
• Maintains strong communications with Conventions, Front Desk, Concierge and Bell service
• Communicates effectively with resort staff to ensure communication of all services expected
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Up sells other resort services and amenities to guests
• Always maintains a professional demeanor and attitude
• Acts with responsibility towards all company property, supplies and equipment
• Maintains a professional appearance. Follows all Sunriver Resort dress code standards.
• Remains alert, courteous and helpful to the guests and colleagues at all times
• Active member and contributor to the group sales team.
• Assume responsibility of all assigned local accounts.
• Solicit and book local catering and wedding business.
• Maintain and execute all defined booking standards and criteria.
• Execute approved catering contract and all terms and conditions.
• Work directly with clients to secure contracts, and collect on all agreements.
• Suggest activities/products to clients from outside of the Resort and book accordingly if needed prior to turnover.
• Assist catering servicing managers with monitoring group's billing status, deposits and payments.
• Seek new approaches to grow business and guest satisfaction
• Ensure the highest guest satisfaction
• Comply with all Sunriver policies, procedures, and safety regulations
• Performs other duties as assigned

Qualifications

• Must be 21 years of age or older.
• College degree preferred.
• Previous Catering Sales Manager experience preferred
• Onsite position, not eligible for remote or work from home
• Extensive food and beverage knowledge.
• Strong computer skills (Delphi and Springer Miller preferred)
• Ability to work well with others and function well in high customer impact situations.
• Able to communicate well with staff and clients.
• Ability to make important booking and financial decisions independently.
• Able to work flexible hours and days, including weekends
• Valid driver's license and driving record that meets insurance standards.
• Knowledge of banquet products and standards.
• Strong sales solicitation skills.
• While primarily an indoor job, must be able to work at outdoor locations on occasion, walking on uneven surfaces;
• Must be able to stand on feet throughout the shift, with intermittent periods of walking or sitting, and occasional stair climbing;
• Must be able to occasionally lift, carry, push & pull up to 50 lbs. with assistance;
• Must be able to perform simple grasping frequently, and fine manipulation, repetitive hand & arm movements, squeezing & reaching occasionally.