Analista De Customer Service - Posição Afirmativa Para Pessoas Com Defiência

Customer Service Analyst

Be Part Of A Company Focused On Health And Well-Being

Our reason for being: Every time we innovate to help each person live better...

• Every time we give back to nature for her treasures...
• Each time we share the fruit of our efforts with those and those working and living beside us...
• Each time the Pierre Fabre Foundation improves access to care for those most in need...
• Every time we take care of a single person, we make the whole world better.

In Brazil, Pierre Fabre has a focus on dermocosmetics.

Our numbers:

• 3 brands of dermoscosmetics (Avène, Darrow and Ducray)
• + 350 employees in Brazil and more than 10,000 worldwide.

A Unique Business Model

The Pierre Fabre Group has a unique business structure, since 86% of its shares belong to the Pierre Fabre Foundation, which has the mission of providing quality health and medicines to the most vulnerable people in the Southern Hemisphere of the world.

Your Mission

Faça parte de uma empresa com foco em saúde e bem-estar. Os valores éticos e de responsabilidade social são importantes para você? Para nós também.

Quer agir em prol da saúde e do bem-estar das pessoas? É o que fazemos.

Gosta de ambientes estimulantes baseados na inovação? Desafio é o nosso lema.

Fazer parte do Grupo Pierre Fabre significa entrar numa empresa com uma história rica em valor, inovação e experiência com pacientes e consumidores. Uma empresa disposta a enfrentar os desafios do amanhã com você!

The Customer Service Analyst is responsible for the strategic relationship between the client areas of Supply Chain and Pierre Fabre, as well as ensuring the quality and efficiency in the entire process of orders, supply and information.

This person will manage our performance through the main indicators to be able to map and act on the main needs of the client, as well as guarantee the routine and excellence of the activities. Our goal is to promote the company's solutions and find mutual satisfaction.

• Point focal of Supply Chain of the clients;
• Ensure the functioning and excellence of the Supply Chain process for its clients;
• Point focal/communication between the areas of Transportation, Physical Distribution and other areas of the company;
• Monitoring of client KPIs/weekly reports of these KPIs;
• Challenge replenishment requests placed by clients to ensure that stock targets are being met;
• Develop a trusting relationship with your clients;
• Develop a trusting relationship with commercial teams (internal and external) to support their needs while maintaining a healthy Supply Chain and inventory;
• Expand relationships with clients through constant solution proposals approaching the client's objectives;
• Influence business decisions to achieve optimal results for the entire Supply Chain;
• Periodic meetings with clients (in person and online)

A Little Of What We Offer:

• A welcoming environment, with challenges and opportunities for growth, that values the balance between personal life and work;
• Meal Voucher;
• Health and Dental Plan;
• Gympass;
• Life Insurance;
• Transportation Allowance;
• Discount on purchases of the brand's products.

Who You Are?

• Complete higher education: Engineering, Administration, and related fields;
• Excel - Intermediate;
• Previous experience in the Customer Service area;
• Desirable knowledge in Power BI and/or analytical tools;
• Desirable English between intermediate and advanced.

Who We Are

The Pierre Fabre Group has more than 60 years of pharmaceutical experience and was the inventor of dermocosmetology. Pioneer in the French industrial scene thanks to its unique share structure: 86% of the shares are held by a foundation of the same name recognized as of public interest by the government, while the rest are the property of its own employees.

We are proud to be

• The second largest dermocosmetics laboratory in the world.
• The second largest private French pharmaceutical group.
• Committed to making products with Conscious Care: prioritizing efficacy, safety and naturalness in formulas.

What It's Like To Work At Pierre Fabre Brazil

In Brazil, we have more than 450 employees distributed throughout the country. We are known for our three consumer brands: Eau Thermale Avène, Darrow and Ducray. In 2022, we were recognized among the best employers in the world, by Forbes magazine, and as a great place to work, by GPTW.

The Pierre Fabre Group is, above all, a human adventure. Each collaborator shares the same values, humanistic and authentic, they are these:

• Embrace the cause of the Group, applying and reinforcing its strategy. Seek your best performance. Act as one, by collaborating within and outside your team. Grow every day, always learning or developing your team. Innovate, bringing creative solutions for the benefit of our customers. Build ambitious objectives and exceed results. Offer constructive feedback for the collective success of the team and the company.

We are convinced that diversity is a source of fulfillment, social balance and complementarity for our employees, which is why our offers are open to all, without restriction.