IS Service Ctr Technician, Part - time

IS Service Ctr Technician, Part-time

RESPONSIBLE FOR: Provides tier 1 phone support assisting with clinical and technical questions and issues for PHC work force members. Responsible for all aspects of incident management including first level phone support including logging, analyzing, resolving, and follow up on application functional issues. Perform timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment. Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution.

MINIMUM EDUCATION REQUIRED: High school diploma or equivalent required.

MINIMUM EXPERIENCE REQUIRED: One (1) year of experience in IS customer service or clinical application support/usage required.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: None.

ADDITIONAL QUALIFICATIONS: HDI Service Center Agent certification preferred. Associate's degree from a recognized college or university in an IT related field preferred.