Customer Service Patient Liability Rep I

Customer Service Patient Liability Rep I

The incumbent is responsible for handling and resolving incoming customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience. The incumbent is also responsible for following up on and collecting outstanding guarantor balances through outbound phone contact, as well as providing financial counseling resources to physician's offices, hospitals, and patients/guarantors (both hospital and professional), when necessary. This representative reports to the Director, of Customer Service.

First three months of training will be in office in Atlanta, GA (Atlantic Station Office).

Minimum education required: High School diploma or GED equivalent.

Minimum experience required: One (1) previous year of related healthcare experience.

Minimum licensure/certification required by law: None.

Additional qualifications: Clear understanding of the impact Customer Service and Patient Liability Services have on Revenue Cycle operations and financial performance. Exceptional communication skills, customer service skills, and phone etiquette. Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment. Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality. Ability to prioritize and effectively anticipate and respond to issues as they arise. Ability to work effectively and efficiently under tight deadlines and high volumes. Preferred: Associate's or Bachelor's degree from an accredited university preferred. Knowledge of current Bad Debt collections practices as well as the Fair Debt Collection Practices Act. Previous experience working with Epic Resolute Hospital and Professional Billing as well as Epic Single Billing Office (SBO) functionality. Understanding of both hospital and professional billing practices. Previous experience with or understanding of working in a Cisco Unified Contact Center environment.