Customer Service Manager
Pick n Pay
Customer Service Manager
To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met and provide exceptional customer service and uphold the company values with the community.
Competencies:
High energy levels
High attention to detail
Ability to think on your feet when resolving problems
Customer service centric
Demonstrate sense of urgency
Professional behaviour
Analytical skills
Good communication skills
Good interpersonal skills
Matric / Grade 12
Must have a valid Driver's license code 08
12 – 18 months face-to-face customer service experience (preferred)
Must be flexible and willing to be transferred between stores
Key Responsibilities:
Manage customer service
Ensure store standards are upheld and all SOP's are adhered to
Ensure effective communication with all internal and external stakeholders
Conduct on-the-job training and coaching for new and current store employees
Facilitate social responsibility activities
Compile relevant reports and ensure effective record keeping
Support and participate in all the ad-hoc national and regional projects/initiatives to ensure successful execution
Closing date: Monday 6th April 2026