Senior Business Operations Analyst, Payments

Senior Business Operations Analyst, Payments

Headquartered in India, its flagship product, the PhonePe digital payments app, launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe's portfolio includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which align with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

At PhonePe, we go the extra mile to make sure you can bring your best self to work, everyday! And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you're excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Work on payments initiatives with banks and institutions, focusing on technological interventions and stakeholder coordination. Manage business and ad hoc reporting using Excel and SQL, ensuring accurate and timely insights. Develop and maintain relationships with payment stakeholders to foster collaboration and innovation. Drive execution excellence with a customer-first approach to resolve pain points promptly. Monitor transaction success rates, analyze data, and implement enhancements for improved products and processes. Coordinate with Customer Support for issue resolution and maintain Bank and Network relations. Address internal queries and escalations related to payment transactions and collaborate with finance for reconciliations. Spearhead integrations and go-live activities with internal and external teams, ensuring seamless operations. Make critical business decisions, execute SOPs, and drive continuous improvements. Provide proactive insights, leadership, and guidance to improve monitoring and operational efficiency.

Requirements: Minimum work experience of 3-4 years in the operations/payment industry. Driving personality with an attitude of constantly pushing towards clarity and outcome while balancing the need for great collaboration. Strong communication skills and ability to negotiate for one’s requirements. Advanced knowledge of Excel and SQL. Qualifications - B.Tech/MBA preferred.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles):

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.