Area Manager Operations - Bangalore

Area Manager Operations - Bangalore

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe's portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you're excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Summary

This role involves gaining a thorough understanding of the growth trends across various categories, including Supermarkets, F&V, M&P, Retail, FMCG, FMCD, Healthcare & Wellness, and Lifestyle. The individual will be responsible for ensuring timely store cataloging, managing stock levels and store audits, overseeing both current and new merchant relationships, handling the complete order lifecycle, leading a team of store executives, and tracking key store performance metrics. This is an On-field role. It is a 6 day shift base working with rotational weekoff.

Responsibilities

1. Category Expertise and Merchant Management

• Category Understanding: You will need to develop a deep understanding of growth trends and dynamics in different sectors like Supermarkets, FMCG, Healthcare, Lifestyle, and others. This knowledge will help you align store offerings with market demand and growth opportunities.
• Merchant Management: This involves managing existing merchant relationships to ensure they meet operational standards, product availability, and quality.

2. Store Operations and Catalog Management

• Store Cataloging: A key responsibility is to ensure that all products and services are accurately cataloged in the system. This involves organizing them into correct categories, ensuring up-to-date product details, pricing, and availability, all within the required timelines.
• Stock Management and Audit: Managing inventory effectively is crucial. You will oversee quality checks, stock levels and conduct audits to ensure there are no discrepancies in stock records.

3. Pricing Strategy: You will be responsible for ensuring that product pricing is competitive by maintaining pricing parity with key competitors. This includes monitoring competitor pricing trends and adjusting your pricing accordingly to remain attractive to customers.

4. Order and Fulfillment Management / Order Lifecycle: You will oversee the entire order process, from order creation to fulfillment and delivery. This includes ensuring that orders are accepted and packed as per defined TATs, managing any issues that arise during the order process, and ensuring ground-level resolution based on tickets raised by customers.

5. Team Leadership and Performance Monitoring

• Team Management: Leading and managing a team of store executives will be a core responsibility. You'll need to ensure that your team is motivated, properly trained, and able to carry out their tasks efficiently. Providing guidance, setting expectations, and maintaining communication within the team will be essential for success.
• Store Metrics and Performance: Monitoring and improving key performance indicators (KPIs) will be critical. This could include metrics like sales performance, inventory turnover, merchant performance, or customer satisfaction. You'll need to use this data to drive decisions and make operational improvements.

Requirements

•Proven working experience of 3-5 years in sales/business development/cataloging/quick commerce operations

•Excellence communication and influencing skills

•Strong ethics and discretion while dealing with customers

•Drive for result, able to demonstrate/quantify success relative to established targets and metrics

•Strong bias for action, problem solving and ownership

•Ability to develop strong relationships with stakeholders and be a team player

•Exposure to the start up environment is an added advantage

•Basic Excel skills

•Should be ready to travel as this is a full-time field role