Concentrix Customer Service / Inside Sales Rep (concierge)(onsite)

Customer Service / Inside Sales Rep (Concierge)

This full-time Customer Service / Inside Sales Rep position is a seasonal opportunity available through April 15, 2026, with future opportunities to transition into a full-time permanent role based on performance. In this on-site position, you’ll connect with customers through inbound/outbound calls and online channels, delivering exceptional service and expert sales guidance.

This role is responsible for delivering exceptional sales guidance and customer service support by addressing routine inquiries and routing expert consultations related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns World’s Best Workplaces, Best Company Culture, and Best Companies for Career Growth awards every year? Then an on-site Customer Service / Inside Sales Rep (Concierge) position at Concentrix is just the right place for you! As a consultative Customer Service / Inside Sales Rep (Concierge), you’ll join an organically diverse team from 70+ countries where all members contribute and support each other’s success and well-being, proudly united as game-changers. Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As an on-site Customer Service / Inside Sales Rep (Concierge), you will:

• Understand and identify needs quickly and accurately
• Deliver personalized consultations to build excitement, clarification, and guidance on tax products and the overall tax preparation process
• Guide customers through the entire decision process and ensure successful transitions to tax professionals
• Follow up with leads to encourage completion of their tax filing journey
• Actively contribute feedback to help improve the Concierge program
• Deliver expert customer experiences with a smile.

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Inside Sales Representative role include:

• Must have a high school diploma or equivalent
• Experience in high-touch, customer-facing roles
• Consultative sales background with strong closing skills preferred
• Excellent relationship-building and communication abilities
• Highly motivated by results and recognition
• Some tax knowledge is helpful but not required
• Passion for delivering exceptional customer experience (required)
• 1 to 2 years of customer service excellence preferred

One of our company’s Culture Beliefs says, We champion our people. That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $28/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries may vary based on work location, qualifications, skills, education, experience, and competencies.
• PTO - UTO - Perks at Work - Holiday Pay (based on policy guidelines)
• Differential Pay (based on policy guidelines)
• Bereavement (based on policy guidelines)
• Jury Duty (based on policy guidelines)
• Leave of Absences (based on policy guidelines)

If all this feels like the perfect next step