Business Support Analyst Senior – Reputation And Risk

Business Support Analyst Senior

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

Reputation and Risk is seeking an experienced Business Support Analyst Senior to join our team and provide data analytics services to the Corporate Communications and Public Affairs Office. The incumbent will assist business operations by collecting highly complex data from trusted sources, using statistical techniques to analyze the data for trends, as well as generating reports and data visualizations that leaders will use to make informed decisions. Conduct data analytics activities for high profile initiatives, such as USAA's philanthropic, volunteer, and member-giving efforts. Make recommendations leading to the achievement of strategies and objectives. Provide coaching to junior business support analysts. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following location: San Antonio TX, Plano TX, Charlotte NC, Tampa FL, Colorado Springs CO or Phoenix AZ.

Relocation assistance is not available for this position.

What You'll Do:

• Develops and maintains an understanding of overall complex business functions.
• Provides expertise in development of business goals and objectives.
• Provides operational support on current complex processes.
• Validates information and interfaces with other departments.
• Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications.
• Maintains broad system knowledge, stays current on all system enhancements.
• Maintains broad business knowledge, stays current on key business strategies.
• Assists with the documentation of new and revised departmental procedures.
• Gathers information for complex processes, analyzes data and trends.
• Serves as a resource to team members on escalated issues.
• Reviews and analyzes reports and provides recommendations to improve matrix and reporting controls.
• Develops and analyzes additional ad-hoc reports as needed.
• Contributes on policies, standards, risk management and controls related to relevant processes.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

What You Have:

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

6 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.

Advanced knowledge in a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.

Knowledge of business operations and systems/business requirements processes.

Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise wide business processes.

Experience with business intelligence tools, such as Tableau, Microsoft Power BI, Google Analytics.

Experience with data analysis and programming tools, such as SQL, Python and R.

What Sets You Apart:

3-5 years experience in predictive analytics.

3-5 years experience in prescriptive analytics.

3-5 years demonstrated experience in data management.

Experience with analyzing Marketing and Communications data.

Experience as a Data Scientist.

US military experience through military service or a military spouse/domestic partner.

Compensation Range:

The salary range for this position is: $85,040- $162,550.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support.

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.