Customer Service Intern

Customer Service Intern

PHINIA Aftermarket is currently seeking a dynamic, solution-oriented individual to join our team as a Customer Service Intern at our World Headquarters building in Auburn Hills, MI. As a Customer Service Intern, you'll play a key role in supporting our customers by:

• Assisting with claim processing and order placement
• Collaborating with our Sales, Customer Service and Warehouse teams to deliver exceptional service
• Contributing to special projects that promote your professional growth and development

Key Responsibilities:

• Accurately enter and process customer orders and claims using the SAP system
• Ensure timely and precise order entry to meet customer requirements and expectations
• Proactively manage customer expectations through clear and timely communication
• Share critical information with both internal teams and external customers to ensure alignment
• Collaborate with stakeholders to resolve issues efficiently and effectively
• Respond to customer inquiries via phone with professionalism and courtesy
• Maintain and update work instructions and process documentation
• Support operational efficiency initiatives and contribute to continuous improvement projects

What we're looking for:

• Must be actively pursuing a bachelor's degree in business or a related field
• A curious and adaptable mindset with a strong desire to learn and grow
• Solid typing and word processing skills, with clear and effective communication abilities
• A collaborative team player who can work independently with minimal supervision
• Hands-on problem-solving skills and a proactive approach to challenges
• Proficiency in Microsoft Excel and comfort with data analysis
• Strong analytical thinking and attention to detail
• Excellent organizational skills and a dependable work ethic
• Ability to manage multiple tasks efficiently in a fast-paced environment
• A positive attitude and commitment to delivering high-quality work
• Reliable attendance and punctuality, essential for success in this role

What we offer:

We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value.

We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed.

What we believe:

• Product Leadership - Innovation that brings value to our customers
• Humility - Seeking out diverse perspectives and working collaboratively
• Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional
• Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse
• Integrity - Taking responsibility for our decisions and doing what is right
• Accountability - Taking ownership of our actions and driving results

Safety:

You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees!

We also believe employee health and safety is everyone's responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative.

Equal Employment Opportunity:

PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

Visa Sponsorship:

PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based.

No Unauthorized Referrals from Recruiters & Vendors:

Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.