Technical Field Service Manager (servicechef, Patientövervakning)

Technical Field Service Manager (Servicechef, Patientövervakning)

As a Technical Implementation Manager, you will be responsible for our installations, operational service deliveries for Hospital Monitoring System in Sweden. Another central part of the role is leading a team composed of Technical Implementation Specialists and Field Services Engineers, and ensuring high level of teamwork and engagement levels.

As a part of this you are responsible for:

• Planning and leading the team, ensuring effective installations with high quality.
• Recognize customer needs by managing escalations and ensuring that the delivered performance and services matches the customer needs
• Customer visits and communication around operational issues to assure increasing levels of customer satisfaction connected to installations
• Working with district sales and project management to provide value added projects installations of solution
• Ensure training of new hires and FSE on way of working, tools utilization, assuring change management related to implementation of new tools and customer services processes for the area
• Responsible for service delivery operations compliance performance within the district and for reporting compliance issues to quality & regulatory functions at regional level

To succeed in this role, you should have the following skills and experience:

• Prior experience of technical field service and maintenance, preferably from Med Tech industry
• Education in Health Science or Engineering (bachelor/master level) is a must have
• 3-5 years proven track of successful managerial experience
• Self-going and result driven with strong personal ownership
• Team player and experience from cross-functional work with great communication skills
• Fluency in English and Swedish – both verbally and in writing is a must have

About Philips: We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.