Service & Solutions Delivery Specialist (all Genders)

Job Title

Service & Solutions Delivery Specialist (all genders)

Job Description

As a Services & Solutions Delivery Specialist within the planning process you are responsible for creating plans for long-term maintenance (preventive) for installed medical products for DACH market. As a Services Specialist you will ensure quality and functionality of Philips equipment to care of our customer's needs. Manage service requests and ensure a high level of customer satisfaction on a daily basis.

Your role:

• Balancing conflicting demands in the area of business obligations
• Receiving, monitoring, developing and dispatching Service Work Orders including parts and assigning proper Field Service Engineers
• Communicating and confirming with the customer the maintenance plans based on contracts and maintenance requirements
• Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
• Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers

You're the right fit if:

• Bachelor's degree in Business Operations, Supply Chain Management, Operations or equivalent
• Fluent German
• Fluent English
• Professional experience in fields related to in customer service, supply chain or accounting operations would be an asset
• You enjoy having direct contact with customers and keep a high standard of communication
• You bring a positive "can-do" attitude and are always ready to lend a hand to others.
• Comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage
• The problem-solving mindset with the ability to identify improvement opportunities
• Ability to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required
• Good organizational skills and aptitude for details

Our benefits:

• Annual bonus based on performance achieved
• Private medical care with the option to extend it to family members
• Benefit System cards
• Discount for Philips' products
• Wide variety of trainings & learning opportunities
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program

How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.