Service Parts Administrator

Job Title

Service Parts Administrator

Job Description

The Service Parts Administrator plays a key role in supporting our customers by processing part orders, generating quotes, providing timely updates, and resolving inquiries related to parts and returns while ensuring accuracy, efficiency, and a high level of service in every customer interaction.

Your role:

• Accurately process and manage parts orders in a timely manner using our internal systems.
• Create and submit quotes for parts based on customer needs and inventory, ensuring clear communication and updates.
• Address return requests and warranty validations according to company policy, collaborating with teams like Billing, Technical Support, and Logistics to resolve issues.
• Maintain comprehensive records and documentation for orders, approvals, and customer communications while ensuring prompt responses within service level agreements.
• Deliver exceptional customer service by effectively balancing speed and accuracy.

You're the right fit if:

• You've acquired 1+ years of experience in a customer service, logistics, or order management role.
• Your skills include proficiency in order entry systems and Microsoft Office tools, with strong attention to detail for accurate work.
• You have at least a high school diploma; associate's or bachelor's degree preferred.
• You're an effective communicator in English, with Spanish or additional languages being advantageous.
• You have the ability to multitask and work under pressure effectively.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Additional Information

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Panama City, Panama.