Service Parts Administrator

Service Parts Administrator

The role is responsible for supporting the management and coordination of service parts logistics, working with autonomy within established procedures. It adheres to established procedures for ordering and tracking service parts, ensuring compliance with company policies and industry standards. The role involves analyzing inventory and usage data to maintain optimal stock levels, handling issues related to parts delivery, and facilitating the return process to vendors.

Your role:

• Adheres to established procedures for ordering and managing service parts, ensuring compliance with company policies and industry standards.
• Supports in the coordination of service parts delivery logistics, ensuring timely and accurate delivery to the appropriate locations, working with autonomy within established procedures.
• Assists in the analysis of service parts inventory and usage data to identify trends, potential shortages, or excesses, and recommend adjustments to maintain optimal stock levels.
• Collects and reviews data related to service parts orders, returns, and inventory to ensure accurate record-keeping and effective management.
• Ensures that service parts are properly categorized and tracked within inventory systems, facilitating efficient retrieval and usage.
• Handles issues related to service parts delivery, such as delays, damage, or incorrect shipments, and take corrective actions to resolve these issues promptly.
• Tracks the return process of service parts to vendors, ensuring that returns are processed efficiently and in accordance with return policies.
• Organizes and handles the flow of service parts through the supply chain, aiming to minimize stock holding and avoid overstock situations.
• Helps to prepare reports on service parts inventory levels, order status, and delivery performance, providing insights and recommendations to support operational decisions.
• Responds to inquiries and issues from internal teams and vendors regarding service parts, providing timely and accurate information to facilitate resolution.

You're the right fit if:

• Bachelor's degree with 3+ years of experience in Service Parts Administration, Service Processes, Customer Service, Supply Chain or equivalent.
• Excellent written and verbal communication skills both in Bahasa Indonesia & English.
• Flexibility and desire to take on additional responsibilities.
• Ability to multi-task while maintaining attention to detail and deadlines.

How we work together: We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips: We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.