Service Operations Analyst

Service Operations Analyst

The Service Operations Analyst is a pivotal role within our organization, tasked with analyzing complex and multi-dimensional datasets across various business units to uncover insightful trends and patterns.

Join Philips AM&D as a Service Ops Analyst and play a critical role in driving operational excellence and business performance. We're seeking a proactive individual with strong analytical skills to monitor monthly volumes, ensure contractual compliance, and streamline invoicing processes. If you have advanced SAP and data visualization skills, plus a basic accounting understanding, we want to hear from you. Collaborate with teams across the International Region, including the CEE and Portugal, and make a tangible impact on our business success.

Key Responsibilities:

• Monitor and analyze monthly volumes and Average Selling Price (ASP) for the AM&D Business.
• Ensure contractual compliance for the AM&D Business.
• Collaborate with other functions to successfully complete the invoicing process.
• Report directly to the Service Operations Lead, with a dotted line to Finance International.
• Compile various ad-hoc reports as requested by Operations and Finance.
• Play a leading role in data management for contract, billing, and invoice management – from operational to tactical management.

Qualifications:

• University degree.
• Advanced MS Excel, SAP, Power BI/Tableau skills.
• Basic knowledge of accounting/order management would be greatly appreciated.
• Experience in Service Max will be an advantage.
• Experience in Data Analyst or similar role, with a strong understanding of data analysis techniques and tools.
• Prior experience in back sales office/administration would be considered a plus.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, with the ability to present complex data insights to stakeholders across Europe.
• Fluent English.

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.