People Services Cluster Lead META

People Services Cluster Lead Meta

People Services Cluster Lead Meta is responsible for ensuring the delivery of end-to-end People Services in the META region, resolving problems, reviewing, and implementing change requests, ensuring optimal system performance, and driving continuous improvements, along with managing the Payroll and Admin team, people projects, working under limited to no supervision. The role oversees the implementation of best practices for People Operations, continuous improvement, supports regional counterparts in process alignment, and manages vendor relationships for compliance. The role ensures strategic goals align with operational processes, guides problem resolution, and ensures high-quality service delivery. The role manages People Solutions Projects, establishes operational objectives, operation excellence, and demonstrates strong project and stakeholder management skills.

Your Role:

• Leads Payroll and Admin Team in the META region, ensuring best-in-class client experience for Employees in the META region
• Leads the identification and implementation of process-related best practices, ensuring continuous improvement and optimal performance across the organization
• Provides functional leadership and support to regional counterparts for process-specific activities, ensuring alignment between global and local processes
• Oversees conversion of strategic goals into effective processes and ways of working, ensuring alignment with the organization's overall objectives
• Manages internal and external vendors by overseeing performance, ensuring compliance with organizational standards
• Guides the team by acting as a subject matter expert in people solutions processes, providing support and guidance in problem resolution
• Oversees high-quality service delivery in people processes to all business areas
• Manages People operations and projects within PPS team
• Demonstrates strong communication, persuasion, and presentation skills, along with project and change management expertise
• Plays a key role in defining functional requirements for cash acceptance and processing

People Services Cluster Lead will manage the META region and will report to Philips People Services Lead EMEA region.

You are the right fit if:

• Bachelor's/ master's degree in human resources, Communications, Business Administration, Organization Development or equivalent.
• Minimum 6 years of experience with bachelor's or with Master's in areas such as Human Resources, Organizational Transformation, Process Optimization, Payroll Management, Accounting, HR Technology and Digitization, Recruiting or equivalent
• Min. 6 years of experience in People (HR) operations and payroll in Shared Services environment
• People management
• Experience in project management is needed
• Demonstrates strong impact and influence on large teams and key stakeholders
• Well-developed communication skills, written, presentation and verbal
• Excellent command of written and spoken English
• Perfect level of Excel is needed
• Experience with WorkDay, ServiceNow, Global Payroll (SAP) is a strong asset for this role

Preferred Skills:

• Lean Methodologies
• HR Service Delivery
• Continuous Improvement
• Vendor Management
• Change Management
• Process Architecture
• Solution Design & Architecture
• Consulting
• System Performance Monitoring
• Project Management
• Operational Excellence Methodologies
• Strategy Development

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.