Field Service Engineer - CT And MRI, Greater Jakarta

Field Service Engineer - CT and MRI, Greater Jakarta

Field Service Engineer – CT and MRI, Jakarta

Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. With nearly 40,000 employees working in 100 countries, we are committed to helping create meaningful moments of care, whether in the hospital room, the living room or the boardroom.

A great opportunity awaits for a customer-oriented Field Service Engineer to become part of our Customer Service Delivery team in Greater Jakarta. This role will be specializing within our CT and MRI portfolio and is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.

You are responsible for:

• Working collaboratively with the wider organization to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
• Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
• Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
• Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.
• Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
• The role will normally be located in Greater Jakarta – but will have opportunities to support West Area, Central Area, East Area etc. as needed by the business.
• Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time due to the criticality of the equipment, this will include on call support.
• Based on knowledge of customer implementation and workflow analysis.

To succeed in this role, you should have the following skills and experience:

• Bachelor's degree in biomedical engineering, electrical engineering, electronics engineering or equivalent
• Minimum 3-5 years' experience in supporting medical devices specifically CT, MRI, and DXR (Diagnostic X-Ray)
• Good execution capabilities and strong desire for success
• Outstanding customer service skills, able to identify customer needs quickly, accommodate the customers' social style and meet the customers' practical needs
• Ability to work independently and be a good communicator
• Strong IT, Electronic, Mechanical and Electrical skills, and the ability to work in a fast-paced environment

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.