Field Service Engineer

Field Service Engineer

Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service-related problems.

Install Philips Health Systems (HS) equipment according to standards with respect to quality and installation time as set by HS and perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by HS.

Perform corrective maintenance, supported, when necessary, by tier-2 support helpdesk and demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards.

Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned.

Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization.

Support the Services Delivery Manager & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.

Bachelor's degree (Electronical Engineering, Physics Engineering, or equivalent) with min. 3 years of related work experience as Field Service Engineer.

Relationship Builder: Potential to work effectively with and manage key vendors in the ecosystem, as well as internal stakeholders, at all levels.

Good potential in stakeholder management; Maturity to engage with senior management team within the organization, and external stakeholders.

Good communication skills in both Bahasa Indonesia and English as well as a customer service oriented.

Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.