Clinical And Sleep Support Manager

Clinical And Sleep Support Manager

The Clinical And Sleep Support Manager for our Sleep & Respiratory Care (S&RC) business is responsible for leading clinical service workflow discussions during the sales phase, leveraging in-depth expertise to address complex service needs and optimizing clinical processes through detailed workflow assessments.

Leading a team of clinical and sleep support specialists, the role operates under limited supervision and applies independent judgment to drive project success and compliance.

Your role:

• Leads service discussions with healthcare customers during the sales and opportunity phase, offering in-depth expertise in organizational solutions to effectively address service needs.
• Conducts detailed workflow assessments at healthcare facilities to identify opportunities for optimizing operational and clinical processes through the integration of organization's solutions, ensuring alignment with customer goals.
• Works under limited supervision and broad guidelines, regularly applying independent judgment on matters of significance to drive project success and compliance.
• Provides advanced training to healthcare professionals, focusing on the full functionality and best practices for using organization's solutions, helping to maximize their clinical impact.
• Participates in the implementation of organization's solutions, working closely with customers to ensure the deployment meets their specific clinical and operational requirements, and addressing any challenges that arise.
• Supports sales teams by delivering comprehensive product demonstrations, tailoring them to the unique needs of each customer, and helping to close deals by showcasing the clinical benefits of organization's solutions.
• Resolves moderately complex troubleshooting and support tasks, addressing issues that arise during the implementation and use of organization's solutions, and ensuring customer satisfaction with timely and effective solutions.
• Cultivates effective relationships with internal and external partners, providing influence over projects and peer groups by demonstrating a comprehensive understanding of the area of specialization.
• Effectively partner with an external operations and service bench for maintenance and post market change.

You're the right fit if:

• Minimum 2 years of experience in areas such as Healthcare Consulting, Clinical Education and Training, Team Leadership and Operational service through third party providers.
• Experience in leading healthcare service teams within NHS preferred.

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