Visitor Services Retail Coordinator, Parkway Visitor Center And Rocky Shop

Visitor Services Retail Coordinator

The Visitor Services Retail Coordinator is responsible for supporting the Retail Manager in delivering world class visitor services at the Parkway Visitor Center. This position supports the Retail Manager in ensuring effective and efficient retail operations at all Philadelphia Visitor Center locations, including The Parkway, City Hall, and LOVE Park. The main duties include providing in person visitor center/retail oversight at the Visitor Centers, supporting retail inventory management, and training and coaching Visitor Experience Associates (VEAs). While the position is responsible for supporting all locations, a priority focus will be the Parkway Visitor Center and Rocky Shop.

The Visitor Services Retail Coordinator will support the Parkway Visitor Center by serving as the lead visitor services concierge on duty, responsible for updating inventory and completing opening and closing procedures daily. The Coordinator will support the PVCC Visitor Services team's public outreach program, including staffing pop-up visitor centers, event-based activations, and other off-site work as required.

Hours: Tuesday-Saturday 9-5pm, with nights/weekend/holiday availability. Schedule may vary based on operational and program needs.

Responsibilities Include, But Are Not Limited To:

• Provides high level of customer service and knowledge of retail products;
• Carries out retail duties across locations, with a priority focus on the Parkway Visitor Center.
• Facilitates receiving duties for incoming retail inventory; ensuring updated counts, barcode labeling, and stocking locations (store fronts and storage).
• Support with restocking and regular inventory checks.
• Work collaboratively with Retail Manager and provide consistent communication as it relates to retail operations, including product trends, inventory levels and anticipated needs.
• Ensure retail displays are presented according to planograms (POGs) and Retail Manager's approved merchandising strategy.
• Supports and maintains retail databases (Shopify, other).
• Provide friendly, informed, visitor services and retail service as lead VEA and retail associate at the Parkway Visitor Center and Rocky Shop.
• Proactively source information and knowledge as it pertains to supporting all facets of Visitor Services operations.
• Ensure the Parkway Visitor Center is well stocked with relevant maps, brochures, and information about area attractions.
• Operate as a key "power user" for point-of-sale (POS) systems of all locations.
• Train and coach new and current Visitor Experience Associates (VEAs)
• Develop and maintain operational understanding of all PVCC locations to ensure adequate knowledge and support.
• Provide feedback to Visitor Services management staff on employee concerns, operation needs and other areas in need.
• Provide cash management (cash drawers, closing duties, bank deposits) as warranted. Support pop-up visitor centers, events and new programs

Technical Skills

Computer literate with working knowledge of MS Office suite (Outlook, Word, Excel, PowerPoint). Familiarity with POS (point-of-sale) systems. Retail experience (including receiving and processing inventory, stocking). Strong interpersonal, written and verbal communication skills. Experience with cash handling. Knowledge of the Philadelphia area cultural attractions and hospitality experience preferred. Experience in customer service in a fast-paced, customer-facing environment. Valid Driver's License with Real ID required. Able to lift 45 lbs.