Specialist 3, Business Operations

Job Summary

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Responsible for training internal and external customers on policies, procedures, and workflows. Analyze accounts receivable, billing, credit, collections, and process inquires while providing a superior customer experience for internal and external customers. Determine and implement process improvements to deliver operational efficiencies. Has in-depth experience, knowledge, and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience. IMPORTANT: Please see qualifications below.

Job Description

Core Responsibilities

• Create and deliver training to team members, sales teams, and customers via WebEx, phone, and in-person. Will travel to other company locations as well as client sites.
• Analyze accounts receivable, billing, credit, collections, and process inquiries to help educate and guide customers, such as completing complex account reconciliations, trouble-shooting system issues, Terms & Condition review, or order to client and agency billing profiles discrepancies.
• Design, evaluate, and implement process improvements including new methods and techniques to maximize resources and improve operational efficiencies. Partner with other departments to incorporate changes as needed to ensure processes and procedures remain aligned to business needs.
• Analyze metrics to identify trends, areas of opportunity, training needs etc.
• Create and maintain policy and procedure documentation.
• Review new account setups and onboarding of new advertisers to ensure information is accurate and advertiser expectations are understood and met.
• Review customer invoice requests to provide solutions that provide a win-win solution for the customer and the company.
• Coordinate various projects and assignments with the team and other departments.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Qualifications

Must have CSG and Einstein biller experience. Must have experience with local cash reconciliations. Fusion, Oracle, and Xstore POS experience strongly preferred.

Employees at all levels are expected to:

• Understand our operating principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills: Virtual Environments; Business Operations; Data Tools

Salary: National Pay Range: $45,991.68 USD-$107,793.00 USD Illinois Pay Range: $48,866.16 USD - $94,857.84 USD Colorado Pay Range: $51,740.64 USD - $99,169.56 USD Hawaii Pay Range: $60,364.08 USD - $90,546.12 USD Washington DC Pay Range: $66,113.04 USD - $99,169.56 USD Maryland Pay Range: $54,615.12 USD - $99,169.56 USD Minnesota Pay Range: $51,740.64 USD - $90,546.12 USD New York Pay Range: $54,615.12 USD - $107,793.00 USD Washington Pay Range: $51,740.64 USD - $103,481.28 USD California Pay Range: $51,740.64 USD - $107,793.00 USD New Jersey Pay Range: $57,489.60 USD - $103,481.28 USD Vermont Pay Range: $54,615.12 USD - $86,234.40 USD Massachusetts Pay Range: $57,489.60 USD - $103,481.28 USD Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education: High School Diploma / GED Relevant Work Experience: 5-7 Years Job Family Group: Finance & Accounting