Scheduling Representative, Patient Relations & Financial Services
University of Pennsylvania Job Posting
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate, and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023. Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Job Posting: Scheduling Representative, Patient Relations & Financial Services
Job Profile Title: Receptionist, Clinical
Job Description Summary: Scheduling Representatives are responsible for providing superior patient-focused experiences in scheduling appointments, resolving patient needs or concerns, and creating/updating patient accounts.
Our ideal candidate will assist Penn Dental Family Medicine's clinical departments in providing patient-focused experiences supporting the delivery of high-quality care.
Patient Experience
• Professionally greet & assist patients in scheduling appointments.
• Consistently demonstrate concern and courtesy for colleagues and patients, following up with individuals to ensure satisfaction with the level of service expected.
Patient Responsibilities
• Accurately gather new patient demographics, insurance and/or financial information to establish/update patient's account. Verify patient insurance as pre-appointment activity.
• Resolve patient inquiries and concerns and/or provide support in connecting patients to department or party who can provide resolution.
• Review appointment book in support of maintaining productive & efficient patient flow.
• Dedication to learning and professional development.
• Other duties as assigned.
Provide and maintain expertise in innovative solutions focused on the responsible stewardship of Penn Dental Medicine and its community experience.
Qualifications
• A High School Diploma or GED and 1 year to 2 years of experience or equivalent combination of education and experience is required.
• Experience with windows based software required. Axium dental software experience preferred.
• One to Two years' experience in professional office setting required. Knowledge of dental terminology and dental procedures preferred.
• Excellent customer service skills required.
• Excellent oral and written communication skills required.
Professional Attributes
• POSITIVE ENERGY AND ENTHUSIASM, with a strong commitment to exceeding patient and team expectations.
• FLEXIBILITY AND OPENNESS to work individually and as a team.
• TEAM PLAYER a strong desire to be an active, long-term participant in the growth and success of the School.
• ABILITY TO ADAPT AND LEARN QUICKLY, make an immediate, sustainable impact, and provide value-added service to patients and team.
• STRONG COMMUNICATION AND INTERPERSONAL SKILLS, displaying the ability to connect and build relationships with team members/peers and patients.
• CONFIDENCE IN PROFESSIONAL APTITUDE and ability to effectively convey customer services skills, knowledge and qualifications to patients.
Job Location
Philadelphia, Pennsylvania
Pay Range
$16.83 - $21.88 Hourly Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.
Equal Opportunity Statement
The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status, or any class protected under applicable federal, state, or local law.
Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
The University of Pennsylvania offers a wide range of benefits to help you and your family balance the competing demands of work and personal life.