Manager, Systems & Operations, City College For Municipal Employment (ccme)

Manager, Systems & Operations, City College for Municipal Employment (CCME)

Reporting to the Director of the City College for Municipal Employment (CCME), the Manager of Systems & Operations plays a critical role in building, optimizing, and sustaining the infrastructure that powers CCME's impact. This position designs, implements, and oversees technology, data, and operational systems that support seamless program delivery and rigorous performance monitoring across all CCME pathways and initiatives. As a key member of the CCME leadership team, the Manager works collaboratively with Institutional Research, Information Technology, and other College partners to develop and formalize processes that ensure high-quality data collection, maintenance, analysis, and reporting. The Manager leads efforts to streamline workflows, strengthen cross-unit coordination, and ensure CCME has the operational capacity and insights needed to drive continuous improvement, meet performance targets, and support the success of all CCME learners. This position is grant funded. Employment is based upon continuation of grant funding.

College Intro: Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond. Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Specific Responsibilities

• Ensure all CCME participants are accurately and promptly coded in Banner, including cohort and attribute codes, and maintain quality-control checks to prevent delays or errors.
• Oversee the timely creation, coding, and maintenance of all CCME-associated courses in Banner in partnership with Academic Affairs, Enrollment, and IT.
• Develop, implement, and continuously refine systems and workflows that support smooth CCME operations, including intake, registration, financial aid packaging, and program completion tracking.
• Collaborate with College partners to identify, assess, and prioritize solutions for new and emerging operational challenges.
• In conjunction with Institutional Research, build, or support the development of automated dashboards to track CCME performance, enrollment, completion, employment outcomes, and other key indicators.
• Generate and deliver timely, accurate data reports (including visualizations) to the City of Philadelphia and other external stakeholders, ensuring alignment with reporting requirements.
• Produce regular and ad hoc data reports for College leadership, providing clear visualizations and interpretation of trends to inform decision-making.
• Maintain and update the CCME data dictionary, ensuring consistent definitions, data integrity, and clarity of system processes across all CCME pathways.
• Leverage data insights to assist the Director and CCME leadership in budget forecasting, resource allocation, and program strategy.
• Co-develop and maintain processes and systems for tracking and evaluating the progress of individual CCME students and cohorts, including disaggregated analyses.
• Ensure operational processes support timely coding, financial aid packaging, and proper billing of CCME students, in coordination with Enrollment Services and Financial Aid.
• Learn relevant College processes, procedures, and systems (e.g., Slate, Banner, workflows for course creation and financial aid processes) and train CCME colleagues to ensure consistency and compliance.
• Establish documentation of all standard operating procedures (SOPs) for CCME systems and operations and update them regularly.
• Support continuous improvement efforts by collecting feedback from staff and partners and using data to identify inefficiencies and opportunities for strengthening operations.
• Demonstrate sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and racial and ethnic backgrounds.
• Deliver quality customer service to internal and external constituents in a timely, professional, and courteous manner.
• Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.
• Other duties as assigned.

Minimum Qualifications: Community College of Philadelphia is an equal opportunity employer and does not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, status as a Vietnam Era Veteran or disabled veteran or any other status protected by law, in matters pertaining to employment.