Life Sciences Commercial Manager - Customer Engagement Transformation (salesforce/veeva)

Accenture Life Sciences – Commercial Consulting

We redefine commercial models and drive patient-centric innovation across the value chain—from pre-diagnosis to treatment—by combining strategic consulting, digital transformation, and technology enablement to deliver measurable outcomes for patients and business alike. With a heritage of over 10,000 life sciences professionals operating globally, we power next-generation pharmaceutical and biotech growth. Our strength lies in modernizing commercial models to adapt to an era of "new science"—where AI, digital engagement, and data-driven personalization transform how therapies reach patients. We have amplified our impact by combining deep life sciences expertise with market-leading digital, AI, and operating model capabilities. Through our five functional domains, we deliver integrated solutions that improve patient outcomes, enhance customer engagement, and drive commercial growth:

• Access & Patient Services – Design and optimize hub operations, patient and HCP portals, and digital health solutions to improve access, affordability, adherence, and patient experience. Leverage AI and GenAI to streamline processes, personalize engagement, and enhance service delivery.
• Sales & CRM – Transform sales and CRM strategy to enable more relevant, data-driven customer engagement. Support vendor selection, implementation, and optimization of platforms like Salesforce and Veeva, aligning technology and business processes to maximize impact.
• Marketing & Customer Engagement – Reinvent marketing to drive growth through omnichannel engagement, modernized content supply chains, and hyper-personalized experiences. Empower marketing organizations with GenAI, analytics, and agile ways of working to increase speed, relevance, and ROI.
• Data & AI – Harness advanced analytics, GenAI, and predictive modeling to generate actionable insights, improve targeting, optimize content, and enable faster, smarter decision-making. Scale data and AI use cases to deliver measurable efficiency and performance gains.
• Talent & Operating Model – Design intelligent, adaptable commercial organizations, processes, and ways of working. Reimagine operating models, strategic functions, and workforce capabilities to increase agility, improve customer experience, and build AI-native organizations prepared for the future.

Through this integrated approach, we help clients become adaptive, intelligent organizations—accelerating commercial success and improving patient outcomes in a transformed life sciences landscape. Ultimately, our goal is to create 360° value for our clients and their customers.

You Are: A proven life sciences consulting leader who can own a complex workstream or small project from strategy through execution, guiding teams to deliver innovative, high-value solutions. You thrive at the intersection of commercial strategy, patient experience, and digital innovation, and are ready to step up as a trusted advisor to client leadership.

The Work:

• Manage a complex workstream or project, including solution design, approach, staffing and delivery (within timeline and budget).
• Assist our Life Sciences clients with selecting, implementing and capturing value from new commercial platform ecosystems.
• Mentor and develop consulting and industry skills for junior team members, ensuring high-quality deliverables and outcomes.
• Build trusted relationships with client counterparts (primarily senior managers and directors) and serve as a key point of contact for client delivery.
• Lead workshops, working sessions, and team meetings, adapting leadership style to suit different audiences.
• Structure complex problem-solving efforts, ensuring recommendations align with client goals and bring in relevant industry perspectives.
• Anticipate client needs and proactively frame deliverables around business impact.
• Contribute to sales opportunities — scoping workstreams, responding to RFPs, drafting SOWs, and participating in orals.
• Partner with cross-domain leads to integrate Patient Services, Sales & Marketing, Data & AI, and CRM capabilities into cohesive client solutions.
• Translate strategic vision into actionable delivery plans, ensuring alignment across business, technology, and change management workstreams.
• Support client enablement by developing training materials, playbooks, and operational frameworks that ensure lasting adoption of solutions.
• Design and implement future-ready operating models, optimized business processes, and organizational structures that enhance commercial agility, scalability, and cross-functional alignment.

Here's What You Need: (Basic Qualifications)

• 6 years of experience in life sciences commercial or patient services consulting in the following areas:
• Expertise in Salesforce Life Sciences Cloud or Veeva CRM.
• Expertise in at least one domain area (e.g., Patient Services hub design, CRM transformation, omnichannel marketing, data-driven sales enablement).
• Track record of managing workstreams from design through delivery, including financial tracking and stakeholder management.
• Strong facilitation and executive communication skills.
• Applied knowledge of industry trends (digital health, AI/GenAI, personalized medicine, evolving CRM landscape).
• Ability to connect strategic recommendations to tangible operational impact, with examples of delivering measurable improvements in commercial or patient service outcomes.
• Demonstrated comfort navigating ambiguity and adapting approaches in response to changing client priorities, market dynamics, or technology capabilities.
• 2 years in a team leadership role
• Bonus points if you have:
• Experience delivering large-scale transformation programs in commercial or patient services.
• Familiarity with leading AI/analytics tools.
• Therapeutic area expertise.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We accept applications on an ongoing basis and there is no fixed deadline to apply. Information on benefits is here.

Role Location Annual Salary Range

California $94,400 to $293,800

Cleveland $87,400 to $235,000

Colorado $94,400 to $253,800

District of Columbia $100,500 to $270,300

Illinois $87,400 to $253,800

Maryland $94,400 to $253,800

Massachusetts $94,400 to $270,300

Minnesota $94,400 to $253,800

New York/New Jersey $87,400 to $293,800

Washington $100,500 to $270,300

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